Our intelligent automation solution, Liberty platform, is infused with business-ready AI – putting safe and simple-to-use capabilities in your hands. Now you can accelerate workflows and energise engagement.
Liberty delivers AI with impact – bridging the gap between abstract ideas and business value. Use it to deliver immediate benefits for your teams, customers and stakeholders, while creating an AI strategy that will give you the edge. The power of AI can be deployed – simply and safely – at your command. You don’t need to be a technology specialist or a data scientist. Enable your business to move faster, adapting more easily to new challenges and opportunities. You’ll soon see a wealth of benefits.
Get straight to work and use AI to augment your teams’ talents, automate intelligently and create meaningful experiences for employees, customers and stakeholders.
Always stay in control. Rely on safeguards for data protection, reliable technology and robust security – it’s all locked in with the Liberty platform.
Create seamless workflows, deliver friction-free processes and enable faster, better decision-making. Combine automation with AI to transform work and increase productivity.
Empower customers and teams to resolve enquiries faster with digitally-fluent experiences. Simplify journeys for customers and optimise contact centres with intelligent automation.
Liberty puts you in control.
Proven low-code, contact centre, process improvement and robotic process automation tools to make your best ideas happen – at speed and scale.
Your teams know the issues – and low-code lets them create answers to a host of business challenges.
Tap into your vast data assets and gain richer, bias-free insights by using machine learning (ML) models that can predict future outcomes.
Use standardised off-the-shelf ML models to handle sentiment analysis, entity extraction, key-phrase extraction and other areas of innovation.
Take the pressure off your contact centre team and improve customer satisfaction. Use intelligent bots to support and manage interactions and resolve routine questions.
Revolutionise omni-channel contact, boosting efficiency, personalisation and satisfaction through AI-powered interactions with natural language processing (NLP).
Use computer vision and optical character recognition to deliver robust and intelligent automation. Extract information from images and documents – enhancing efficiency, accuracy and decision-making.
“We’re using the AI capabilities of the Liberty platform to make sure service levels are kept really high and, ultimately, to help identify and look after those customers who need us most.”
Ed Eaves
Head of Savings Operations, Hampshire Trust Bank
UK Power Networks utilised the power of Liberty Create, our low-code platform, to quickly deliver many successful automated projects, and revolutionised many services for customers.
Network Rail needed a seamless, digital RAMS approval system to make it quicker and easier to manage and provide visibility and updates to all parties.
The Lean Improvement Team are tasked with up-skilling and empowering employees to consistently achieve better business results. As 60% of their time was spent administering the process and arranging assessment appointments, they needed a more efficient, effective way to collaborate with teams across the organisation.
The SAP CRM system is a core tool at UK Power Networks – it was robust but without automation capability. Using Liberty Create, they set out to integrate the CRM and to automate several elements of a process
