Solutions

Low-code application development Contact centre solutions Process improvement Robotic Process Automation AI & Intelligent Automation

Outcomes

Overview of Low-code Application Development Build applications fast Create great digital experiences Increase development capacity Integrate and connect Community AppShare

Low-code Application Development

Netcall’s proven and intuitive tools for non-technical teams are helping UK organisations to transform at speed. You can break free from rigid vendor roadmaps, hefty development costs and lengthy timelines. Innovate in the direction that suits your objectives – now.

Boost productivity today

Useful resources

UK Power Networks | Powering Efficiency for Customers Revolutionising Contact Centres: The Benefits of Low-code Application Development

Build applications fast

Imagine being able to create apps within weeks or days? With the right low-code tools, colleagues from different departments can build remarkable solutions – addressing the challenges and opportunities they face every day.

Take a look

Useful resources

UK Power Networks | Powering Efficiency for Customers South Hams District Council | Three Times Faster Process Delivery

Create great digital experiences

Today’s customers expect interactions to be fast and convenient. Employees also deserve friction-free experiences. Now’s the time to enhance every digital journey using intuitive low-code tools.

Get creating

Useful resources

Nationwide | Using social to boost member experience and loyalty Newcastle City Council | Digital grants processing

Increase development capacity

If your IT team is stretched to the max, you can still deliver innovation at speed without hiring outside developers. Find out how low-code tools can empower colleagues from across your business.

Accelerate development

Useful resources

Hampshire Trust Bank | Pioneers of a Digital Approach to Support Expansion Goals Hertsmere Borough Council | Building a culture of transformation

Integrate and connect

The best digital services rely on immediate access to accurate data. Now you can simplify integration, thanks to our silo-busting tools. Suddenly, your apps come to life. Take a closer look.

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Useful resources

Dreams | Tech driving seamless CX NCB | Automated document management

Community AppShare

With Netcall, you’ll be welcomed into a thriving community of your peers. Share ideas, get inspired and access ready-to-go apps, free of charge. Find out how we’re transforming how innovation happens … together.

Take me to the Community

Features

Overview of Contact Centre Solutions Omnichannel Engagement Workforce Engagement Management AI for your contact centre Conversational AI & Chatbots Connect with Microsoft Teams

Contact Centre Solutions

Our next-generation AI-powered contact centre solution is redefining how businesses engage with their customers . Liberty Converse extends its robust contact centre software capabilities to unite front, middle and back-office customer service functions for greater efficiency, cost reduction and unparalleled customer experience.

Create great experiences

Useful resources

Redefining customer engagement with Liberty Converse CX Dreams | Tech driving seamless CX Revolutionising Contact Centres: The Benefits of Low-code Application Development

Omnichannel Engagement

Customer preferences and new technologies are evolving at speed. Find out how your brand can stay relevant and accessible, meeting the needs of every customer. We’ll show you intuitive tools and AI can make the difference.

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Solutions

Voice interaction Digital interaction Unified workspace Case management and proactive contact Customer feedback and surveys

Workforce Engagement Management

Find new ways to get the best from your people. Explore fresh ideas to reduce bottlenecks, improve the workplace and enlist robots to help out – freeing your teams for higher value activities.

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Solutions

Workforce management Quality management Robotic process automation (RPA)

AI for your contact centre

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Conversational AI & Chatbots

Customers will value the latest digital assistants – because they’re smarter, more intuitive and resolve issues faster. Netcall’s free-thinking AI can enrich your interactions.

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Solutions

Intelligent routing Voicebots & IVR Chatbots

Connect with Microsoft Teams

Complete collaboration with managers, supervisors, agents and customers with Liberty Converse for Microsoft Teams.

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Process improvement

Turn process mapping into an engine for value creation. Empower teams to rapidly document and continuously improve how your business runs – at scale.

Discover more

Useful resources

NHS | Improving Placements in Mental Health Services for Young People Scrutton Bland | Creating a Clear Roadmap to Deliver Tangible Benefits and Predictable ROI

Outcomes

Overview of Robotic Process Automation Automation for everyone Flexible automation Pathfinder for transformation Rapid time to value

Robotic Process Automation

We’re demystifying robotic process automation (RPA) and making it business-ready for organisations across the UK. Now you can do far more with less – in ways that benefit your teams, your customers and your bottom line. We’ll show you how to use RPA intelligently, without needing special technical expertise.

Automate smarter

Useful resources

Netcall recognised in Forrester’s Overview of Task-Centric Automation Software Vendors St Helens Borough Council | RPA Eases the Workload and Speeds Up Delivery ATS Euromaster | Improving employee experience with RPA Going Beyond AI or RPA with a Holistic Automation Strategy

Automation for everyone

We believe that robotic process automation can save teams from endless drudgery, save a fortune for organisations and deliver better outcomes for everyone. Here’s what you need.

Learn more

Useful resources

ATS Euromaster | Improving employee experience with RPA Going Beyond AI or RPA with a Holistic Automation Strategy

Flexible automation

We’ve made it easy to deploy intelligent software robots – without legacy systems blocking their path. Let’s say goodbye to complex development and integration. Welcome to simpler connectivity.

Learn more

Useful resources

AZMM Hospital Maria Middelares | Using automation to deliver medication Boosting Customer Experience with Contact Centre Technology: A Low-code Approach

Pathfinder for transformation

Innovate as-you-go – that becomes an easy habit with robotic process automation. So often, quick wins can light the way towards wider changes that deliver significant value. Discover more.

Learn more

Useful resources

UK Power Networks | Powering Efficiency for Customers

Rapid time to value

Would you like to automate repetitive, rule-based tasks — delivering innovation in hours instead of months? We’ve found smart ways for organisations to get a faster payback.

Learn more

Useful resources

Sportpaleis Group | RPA bots rescue ticket rescheduling ATS Euromaster | Improving employee experience with RPA

Outcomes

Overview of AI & Intelligent Automation AI for customer experience AI for operational efficiency AI for safe, and secure deployment

AI & Intelligent Automation

We’re helping organisations to transform quickly and simply with business-ready AI. It’s great news for employees, customers and the bottom line. Discover what’s possible today.

High impact AI

Useful resources

More than a Tick-box Exercise: How Business Leaders can Deliver Impactful Change with AI Going Beyond AI or RPA with a Holistic Automation Strategy AZMM Hospital Maria Middelares | Using automation to deliver medication

AI for customer experience

Do your interactions feel authentic to customers? They want to feel valued, recognised and have their needs met quickly. Find out how AI can make the difference.

Learn more

Useful resources

What is Artificial Intelligence? More than a Tick-box Exercise: How Business Leaders can Deliver Impactful Change with AI Supporting Our Customers – Putting Sustainability Into Practice

AI for operational efficiency

We’ve got great news if you’re being held back by sluggish business workflows, slow legacy systems and siloed data. With AI tools, you can break free and accelerate processes.

Learn more

Useful resources

What is Artificial Intelligence? New AI solution empowers organisations to predict future outcomes and automate decision-making More than a Tick-box Exercise: How Business Leaders can Deliver Impactful Change with AI Going Beyond AI or RPA with a Holistic Automation Strategy

AI for safe, and secure deployment

Can AI ever get out of control – and present serious risks? You can relax with Netcall. We’ve got you covered in the important areas, such as data compliance, reliability and security.

Learn more

Useful resources

More than a Tick-box Exercise: How Business Leaders can Deliver Impactful Change with AI What is Artificial Intelligence? The Benefits of Process Automation Contact Centres Navigating a Turbulent Economy with Customer Engagement and Automation Platforms

Industries

Healthcare Local Government Housing Insurance Financial Services Rail & Construction Utilities Retail & Consumer Goods

Solutions

Overview of Healthcare Patient Engagement Portal (PEP) Outpatient Pathway Outpatient PRM Call handling & Switchboard Contact Centre Solution

Healthcare

Find out why 75% of NHS Trusts and Boards rely on Netcall. Put simply, we’ll enable you to achieve your NHS organisation’s goals faster – with meaningful patient experiences and better support for your staff. We’ll help you to respond more effectively to major challenges and opportunities.

Our work in healthcare

Latest resources

Mersey and West Lancashire Teaching Hospitals NHS Trust Teams Up with Netcall Waiting Well in the NHS Unmasking NHS diagnostic test targets Leeds Teaching Hospitals NHS Trust | Patient Hub & NHS app integration The Royal Cornwall Hospitals NHS Trust | Outpatients transformation

Patient Engagement Portal (PEP)

Netcall understands the NHS. In fact, 475 hospitals and Scottish boards rely on our easy-to-use tech to support clinicians and patients. Our PEP, Patient Hub, is a great example of how we’re enhancing engagement through rapid digital transformation – ensuring valuable NHS time and resources are optimised.

Enhance patient engagement

Customer stories

Hampshire Hospitals NHS Foundation Trust | 79% Patient Uptake Mersey and West Lancashire Teaching Hospitals NHS Trust Teams Up with Netcall Leeds Teaching Hospitals NHS Trust | Patient Hub & NHS app integration Imperial College Healthcare NHS Trust | Patient-first service The Royal Cornwall Hospitals NHS Trust | Outpatients transformation

Outpatient Pathway

NHS leaders are finding new ways to alleviate backlogs using automated services that check in with patients. Typically, waiting lists reduce as a result.

Build efficiencies

Solutions

Waiting Well Waiting List Validation Diagnostic booking Notifications and reminders Surveys Patient Initiated Follow-up (PIFU) Results

Outpatient PRM

Bring patient data sources together, so service-centre agents and patients have one source of truth, in one place. Empower staff, streamline patient experience and gain faster access to key patient information.

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Call handling & Switchboard

Cut call handling and wait times and ease your switchboard team’s burden. Swiftly direct callers and patients to their destinations without delay, removing the manual handling of calls and improving employee and patient experience.

Automate call handling

Customer Stories

Imperial College Healthcare NHS Trust | Efficient call handling Lancashire Teaching Hospitals NHS Foundation trust | Reliable call routing during crisis

Contact Centre Solution

NHS Trusts are fast moving to digital methods of communication for enhanced patient experience, operational efficiency, cost savings, streamlined communication and workforce productivity. Our contact centre solution brings transformative benefits to patient care, operational efficiency, and staff workload management.

Discover Liberty Converse

Case Studies

Imperial College Healthcare NHS Trust | Patient-first service Imperial College Healthcare NHS Trust | Efficient call handling Lancashire Teaching Hospitals NHS Foundation trust | Reliable call routing during crisis Sheffield Teaching Hospital NHS Foundation Trust | Reducing missed appointments

Solutions

Overview of Local Government Citizen Hub Revenues and Benefits Contact Centre Solution

Local Government

Tap into Netcall’s deep public sector know-how – and rely on our proven tech. We’re enabling councils to improve services for citizens while making dramatic savings. It’s time to create meaningful citizen experiences and equip your staff with connected workflows, actionable data and AI-powered processes.

Transform performance

Latest resources

Unlock Digital Agility: 9 Tips for UK Local Councils to Save Money & Improve Services with Low-code Wandsworth Borough Council & London Borough of Richmond | Councils Enrich Experience with Multi-channel Engagement How can Councils Save Money – 10 Tips for Thriving in Unprecedented Austerity Lancashire County Council | Powering Welfare Case Efficiency

Citizen Hub

Councils and across the UK use Citizen Hub as a powerful way to digitise services and deliver them more effectively. Designed for local government, it’s a proven way to improve services constantly, quickly and cost-effectively. You can also share ideas and collaborate with peers at other councils.

Go digital faster

Customer stories

Camden Council | Connected citizen views Waverley Borough Council | Driving their digital journey Harborough District Council | Embracing digital and removing legacy South Hams District Council | Three Times Faster Process Delivery

Revenues and Benefits

Free up skilled resources to focus on what really matters and improve citizen engagement. Our digital process automation services transform back-office processing by eliminating errors, reducing cycle times and speeding up responses.

Revenues and Benefits

Case studies

Contact Centre Solution

Local governments want to address today’s budget and service challenges while preparing for the demands of a digitally connected future. As a result, local governments are transitioning to Netcall’s AI-driven digital contact centre solution to improve service delivery, enhance citizen engagement, and reduce operational costs.

Discover Liberty Converse

Case studies

Blackburn with Darwen Borough Council | New customer experience ambitions East Dunbartonshire Council | Next level service delivery Wandsworth Borough Council & London Borough of Richmond | Councils Enrich Experience with Multi-channel Engagement Worcestershire County Council | Quality Digital Conversations

Solutions

Overview of Housing Tenant Hub Rent-IQ Contact Centre Solution

Housing

We work with housing providers to streamline, automate and enhance services. With Netcall, you can resolve issues faster, access valuable reports in real-time and save your staff from mundane tasks. Our platform can help you to drive cost reduction and compliance, while delivering better experiences for everyone.

Improve tenant engagement

Customer stories

ForHousing | Empowering Effective Tenant Communication Digital Inclusion in Social Housing Ocasa Homes | Achieving Operational Excellence and Scaling Efficiently

Tenant Hub

Our tenant management solution helps UK housing providers to manage over 750,000 properties in ways that delivers better experiences for teams and tenants. With built-in AI and automation, Tenant Hub propels you to the forefront of digital transformation for housing providers.

Enhance tenant services

Latest resources

The First Tenant Satisfaction Measures Report Technology is the Tool, Not the Goal: Why Housing Providers Must Stay Tenant-focused Clyde Valley Housing Association | Pioneering Digital Tenant Services Cairn Housing Association | Transforming the Tenant Journey Valleys to Coast | Agile case management

Rent-IQ

Anticipate and address potential rent payment challenges before they escalate. Using predictive analytics, you can identify at-risk tenants and proactively engage them with early warnings and tailored support.

Smart income collection

Latest Resources

The Rental Income Collection Challenge Are you ready to report against the Tenant Satisfaction Measures Standard this summer? Netcall launches Rent-IQ for tenant arrears and income collections

Contact Centre Solution

Housing associations in the UK want to modernising tenant engagement, optimise workflows and reduce costs. Many are turning to Netcall’s AI-driven digital contact centre solution to significantly enhance tenant services, streamline operations, and manage resources more effectively.

Discover Liberty Converse

Case studies

ForHousing | Empowering Effective Tenant Communication Clyde Valley Housing Association | Pioneering Digital Tenant Services

Insurance

Netcall helps insurance companies to transform how they manage policy servicing, claims, new business and customer engagement. We reduce friction in the insurance value chain – which is great for your team, your customers and your company’s financial performance.

Help us transform

Latest resources

Is Your Insurance Claims Process Fit for Zoomers? Legal & General | Elevating customer claims experiences Nationwide | Using social to boost member experience and loyalty Hampshire Trust Bank | Pioneers of a Digital Approach to Support Expansion Goals

Financial Services

Netcall enables leading banks and other financial services brands to become more agile in a highly-competitive space. Find out how to keep your team and customers better connected – from anywhere and across contact channels. Our platform helps financial services businesses to power ahead in real-time.

Learn more

Customer stories

The West Brom | A Digital Drive Towards Greater CX Nationwide | Using social to boost member experience and loyalty Hampshire Trust Bank | Pioneers of a Digital Approach to Support Expansion Goals

Rail & Construction

We work with some of the UK’s largest field services organisations, understanding their complex challenges and finding robust solutions that deliver a rapid ROI. Together, we’ve been able to speed up processes, drive efficiency savings and to automate intelligently throughout their businesses.

Transform now

Latest resources

Network Rail | Transitioning to Digital: Security Check System at Network Rail Managed Stations East Midlands Railway | Enriching the Customer Journey Could HS2 Rethink Signal an Innovation Reboot for Businesses and Communities? Network Rail | Powering efficiency and savings

Utilities

We work with some of the UK’s largest utility providers, enabling them to quickly deliver successful automated projects which revolutionise many services for their customers. Using Liberty platform, Netcall’s AI-powered automation and customer engagement platform, they have been able to speed up processes, drive efficiency savings and increase Net promoter scores.

Transform now

Latest resources

UK Power Networks | Powering Efficiency for Customers Northumbrian Water | Making Customer Payments Easy

Retail & Consumer Goods

Netcall is at the cutting of edge of innovation for retail and consumer goods. Work with us to connect stores, customers and contact centres with a single platform. Say goodbye to repeatable, mundane tasks. Let’s get everything in sync and deliver apps that work harder for your retail operation.

Boost performance

Customer stories

Dreams | Tech driving seamless CX ATS Euromaster | Improving employee experience with RPA ITV | Responding to digital disruption

Customers

Resources

About

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Newsroom

Stay updated with Netcall’s latest innovations in communication and customer engagement. Explore our cutting-edge solutions and join our journey of innovation and excellence.

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Latest news

Netcall drives forward social care innovation with major senior hire Netcall acquires Belgium-based intelligent document processing solution, Parble Netcall recognised in Forrester’s Overview of Task-Centric Automation Software Vendors Netcall acquires Govtech, enhancing local government automation Rotherham enhances patient access with launch of innovative digital diagnostic booking service

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Meet us for direct digital transformation insights, from virtual webinars to face-to-face sessions. Explore our solution insights in webinars and show-and-tell sessions now.

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Find out how your business can become a Netcall partner. We’ll support you – as you win and deliver high-value projects in intelligent automation and customer engagement.

Grow your business

Our latest partner news

Ecliptic’s Aries wins App of the Year 2023 Frosse and Netcall champion the power of low-code Socitm helping drive modern public services

Share Information Reports and Results Regulatory News Significant Shareholders Governance Aim Rule 26 Analyst Research

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Meet our significant shareholders

Governance

See how Netcall plc complies with the Quoted Companies Alliance Corporate Governance Code in accordance with the LSE amended AIM Rules for Companies.

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We’re required to disclose certain company information in accordance with Rule 26 of the AIM Rules. You can access these details here.

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Read the latest published analyst research via Research Tree. Find out what the analysts are saying about us.

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Discover real growth, remote-friendly opportunities in a diverse and talented team on a mission to put customer experience first. Find out why Netcall is a great place to work.

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