On Demand
Digital Inclusion in Housing
Balancing digital innovation with the diverse needs of social housing tenants is essential to effective communication
rise in tenant complaint resolution time through digitally enabling case management processes and tenant engagement
rapid and customised application development to quickly identify service stresses and manage resource allocation effectively
of repair cases are raised through digital channels, freeing up contact centre teams, plus a 40% reduction in tenant complaints
Liberty for Housing gives you all the tools you need to help achieve your business and customer goals faster. Funded by savings on the things you already pay for,
you’ll enjoy one 360-degree view of your tenants, users and cases to enable better decisions and deliver outstanding digital tenant engagement.
Offer your tenants more channels to contact you and automate processes for seamless case management.
Respond quickly to tenant needs and housing regulations for tenant service and compliance.
Automate manual processes with rapid application development. Proven to reduce effort and cost.
Get real-time reporting and a single case management view for meaningful employee and tenant experiences.
Manage all cases effectively for a step change in customer service levels and a decrease in complaints.
Join up your data and processes for smooth, responsive and cost-effective tenant engagement.
Accelerate your digital transformation journey via a single platform that gives you a 360-degree view of your tenants. Enable real digital inclusion to build meaningful tenant experiences and empower your team — with connected workflows, actionable data and AI-powered processes.
“We wanted to avoid reinventing the wheel. The template provided a really good, solid foundation for us to develop our systems that would meet our specific requirements.”
Louise Davies,
Valleys to Coast
“Since implementing the Liberty Platform, which has enabled us to build MyCairn, all cases are handled quicker; you can instantly see where a customer is in the journey.”
Jenny Thorpe
Senior Advisor, Cairn Housing
Using our rapid application development low-code product, Adur & Worthing built a social housing repairs service that includes self-service appointment booking, operative scheduling, and fieldwork automation.
– 6,850 homes managed
– 17,900 repairs per year
– 24/7 availability
– 86% customer satisfaction rate
“We wanted to build our own case types and workflows and do that on a system that was easy to do, where we didn’t need code and expertise.”
Paul Byrne
Senior Business Improvement Officer, Clyde Valley Housing Association
On Demand
Balancing digital innovation with the diverse needs of social housing tenants is essential to effective communication
South Lakes Housing Association uses Liberty Converse to deliver an efficient, streamlined customer experience in social housing
Tenant engagement is more important than ever in social housing. It’s not just about communication. Here are some key strategies to enhance tenant engagement in social housing…
Discover expert insights on how to re-think repairs in housing. Kate Lindley from Change Network shares key perspectives with a look at Clyde Valley Housing’s journey to transforming repairs.
