On demand webinar
Webinar with University Hospitals Coventry and Warwickshire NHS Trust
Watch our 25-minute on demand webinar and learn how University Hospitals Coventry and Warwickshire NHS Trust (UHCW) rapidly implemented our Waiting List Validation solution, achieving immediate tangible benefits.
Merlisa De Jesus, Head of Patient Access at UHCW, showed how they rapidly discovered how many patients wish to remain on their waiting lists — discharging 2,000 patients since June 2023 — supporting their goal of reducing the total number of those waiting.
In this webinar, you will discover how UHCW reduced patient wait times and improved engagement, and gain an actionable plan for your Trust to achieve similar success and waiting list validation best practices. Don’t miss this opportunity to learn how to validate and prioritise patient referrals effectively.
Reduce the total number of people waiting – cost effective and rapidly deployed
The Patient Administration System was being updated to give more flexibility to meet patient and staff needs, but the Trust wanted to enable more ways for patients to engage digitally with clinical services – and their contact centre solution was reaching capacity.
Missed appointments have costly impacts on a Trust. Relying on postal services was no longer enough for patients or Chesterfield Royal Hospital – they wanted an online portal which a patient can use to check and manage their appointment.
‘Did Not Attend’ (DNA) rates are a problem for many hospitals and NHS Trusts. The Sheffield Teaching Hospitals NHS Foundation Trust DNA rate was 7.6% for new patients and 8.9% for follow-ups.
