On demand webinar
Webinar with University Hospitals Coventry and Warwickshire NHS Trust
Watch our 25-minute on demand webinar and learn how University Hospitals Coventry and Warwickshire NHS Trust (UHCW) rapidly implemented our Waiting List Validation solution, achieving immediate tangible benefits.
Merlisa De Jesus, Head of Patient Access at UHCW, showed how they rapidly discovered how many patients wish to remain on their waiting lists — discharging 2,000 patients since June 2023 — supporting their goal of reducing the total number of those waiting.
In this webinar, you will discover how UHCW reduced patient wait times and improved engagement, and gain an actionable plan for your Trust to achieve similar success and waiting list validation best practices. Don’t miss this opportunity to learn how to validate and prioritise patient referrals effectively.
Reduce the total number of people waiting – cost effective and rapidly deployed
We wanted to know more about how organisations are future proofing CX. We teamed up with Davies and commissioned a research project with 360 senior CX and Digital Transformation managers at leading UK-based financial services businesses, NHS trusts and in local government.
NHS Dumfries and Galloway is pioneering digital transformation for NHS Scotland with joined up services that improve both patient experience and sustainability, using their patient portal.
Rotherham was one of the first NHS Trust to see the potential of AI in a contact centre environment
