Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.
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Gain insights on leveraging digital platforms to transform your own public services. Whether you’re a leader in a local council, an IT decision-maker, or a public sector innovator, discover practical steps to modernise citizen engagement in the digital age.
Struggling to build the perfect process map? Our blog outlines how with five easy steps you can build a map to fully capture how your business handles that particular process.
Organisations must ensure their business processes are easy to read to avoid confusion and inefficiency. Inconsistent notation can lead to misinterpretation. Liberty Spark uses Universal Process Notation (UPN) to ensure clarity, making process maps easily understandable for all, preserving knowledge as employees and stakeholders change.
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Our exclusive customer-only live webinar unveiling the latest AI-powered features of Liberty Converse CX.
A blunt axe can cut down a tree, but a sharper blade will lead to far better results. It’s the same in every line of work – the tools we choose are central to the outcome, as well as our overall experience of getting there.
Take a look at the fundamentals of activity-based costing and some of the tools you can use in your business to understand your own costs.
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Are you frustrated with costly, legacy digital solutions that create silos and hinder your ability to deliver the best citizen services? It doesn’t have to be that way. Join us to discover how municipalities like yours can accelerate digital transformation and improve service delivery.
With the first year of annual reporting on the Tenant Satisfaction Measures (TSM) Standard complete, all results are expected to be published in Autumn 2024. And if those that have been published over the summer by some councils are anything to go by, many housing providers will be facing a wake-up call.
Process workshops are an important tool for anyone running any type of process management projects. Here are Netcall’s top tips to creating a great process workshop agenda.
