Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.
Our infographic shows you how councils can overcome these challenges and embrace low-code solutions, transforming services to save money and enhance the digital citizen experience.
ForHousing aimed to migrate all their on-premises solutions to the cloud and their current contact centre software allowed tenant communication via calls, emails, and chatbot, but it was fragmented, prone to frequent downtime, and experienced performance issues.
Netcall’s enhancements to our patient engagement Portal, Patient Hub, have significantly boosted letter read rates by 29%! Meaning more patients are engaging with important information, improving both safety and outcomes. Our ongoing commitment to feedback-driven improvements aims to reach a 70% read rate, ensuring even better patient experiences.
On Demand
Discover how Govtech’s automation, already used by over 55 councils, reduces workloads by up to 80%. Join us on 5th November for a live demo and insights on transforming your council’s revenues and benefits service.
From artificial intelligence (AI) to real-time data analytics, the social housing sector is embracing more technology than ever before. While tech innovations are helping housing providers streamline operations and meet growing demands, technology is just a tool (not the goal).
The Swim Lane diagram is one of several business process mapping tools companies can use to visualise workflows, clarify roles, and improve efficiency. Find out how it’s drawbacks make it less effective than UPN used by Liberty Spark.
On Demand
Balancing digital innovation with the diverse needs of social housing tenants is essential to effective communication
Housing providers want their tenants to be safe, healthy and comfortable in their homes. To achieve this, they need to be proactive in managing and maintaining risk across their housing stock. And this includes damp and mould risk management.
On Demand
Gain insights on leveraging digital platforms to transform your own public services. Whether you’re a leader in a local council, an IT decision-maker, or a public sector innovator, discover practical steps to modernise citizen engagement in the digital age.
