Resources: Get Insights on Automation, Apps and CX

In his latest blog post, John Clarke discusses the transformative power of process mapping in healthcare.

Our commitment to environmental sustainability is integral to our operations and is reflected in our policies, practices and strategic goals. Netcall is committed to reducing its environmental impact and enhancing its sustainability practices.

The social housing sector is facing an unprecedented wave of regulatory reform, with new laws and guidelines aimed at improving tenant satisfaction, safety and operational transparency. find out how tech can help you navigate through these changes

Our infographic shows you how councils can overcome these challenges and embrace low-code solutions, transforming services to save money and enhance the digital citizen experience.

ForHousing aimed to migrate all their on-premises solutions to the cloud and their current contact centre software allowed tenant communication via calls, emails, and chatbot, but it was fragmented, prone to frequent downtime, and experienced performance issues.

Netcall’s enhancements to our patient engagement Portal, Patient Hub, have significantly boosted letter read rates by 29%! Meaning more patients are engaging with important information, improving both safety and outcomes. Our ongoing commitment to feedback-driven improvements aims to reach a 70% read rate, ensuring even better patient experiences.

Discover how Govtech’s automation, already used by over 55 councils, reduces workloads by up to 80%. Join us on 5th November for a live demo and insights on transforming your council’s revenues and benefits service.

From artificial intelligence (AI) to real-time data analytics, the social housing sector is embracing more technology than ever before. While tech innovations are helping housing providers streamline operations and meet growing demands, technology is just a tool (not the goal).

The Swim Lane diagram is one of several business process mapping tools companies can use to visualise workflows, clarify roles, and improve efficiency. Find out how it’s drawbacks make it less effective than UPN used by Liberty Spark.