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In today’s increasingly digital world, the importance of digital inclusion cannot be overstated, especially in social housing. With approximately 4 million adults in the UK living offline, the digital divide poses significant challenges for tenants who may struggle to access essential services and community resources.
Ocasa Homes was founded in 2018 and rapidly expanded to 80 staff, they needed to document processes to centralise crucial information.
On Demand
In this on demand webinar, we address the critical issues of out-of-sync processes, quality gaps as well as the hidden costs of inefficiency.
Wakefield Metropolitan District Council needed to reduce its operating costs and improve service delivery, whilst freeing up staff to focus on debt recovery. Wakefield chose Govtech to help deliver these objectives and the subsequent digital transformation in Revenues & Benefits is still paying dividends.
Global employee benefits and engagement partner, Pluxee UK, had built an extensive process documentation library which was very difficult to maintain due to consumption of resource.
Salford’s Revenues Service identified operational challenges that needed to be addressed to clear a backlog, improve recovery rates and free up staff.
On Demand
ON-DEMAND: Get expert advice on how to gain a true 360-degree view of your tenants – ensuring their homes meet high standards — while actively listening to tenant feedback as you improve services.
NHS Highland was keen to implement a way to validate patients on their waiting lists and prioritise patients in order of urgency.
On Demand
Discover how a process led approach not only improves citizen experience but also reduces costs and creates valuable insights in this on demand webinar
