Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.
A comprehensive solution catering to many party types was needed to manage the value chain relationships in the Delegated Authority market. It needed to remove manual repetition and restrictive spreadsheets while enabling efficient management of performance, authority and the audit process.
Transform your CX effortlessly. With customer expectations on the rise, ensure satisfaction and retention. Explore solutions to thrive under pressure and exceed expectations.
DI Blue needed to overhaul an air traffic control organisation’s system to efficiently calculate environmental charges for aircraft operations.
Is Agile failing to put the oomph into agility for your organisation? If so, there’s a reason why. But it’s possible to fire up your innovation once again.
In the dynamic world of business, where success is often measured in numbers and statistics, there are few accomplishments as rewarding as achieving an exceptional employee engagement score.
Quite possibly one of the biggest topics in technology over the last year – Artificial Intelligence (AI) and its future remain at the forefront of conversation as we head into 2024.
On Demand
On-demand: Hear from us, LocalGov Drupal and two leading councils in this engaging show and tell session, looking at the results of good collaboration between both platforms.
Over the last decade, there has been a significant shift in the role that customer service agents play within the contact centre.
As part of their onboarding process, Cielo reviews a client’s current recruitment process, identifies improvement opportunities, aligns with best practice models. The introduction of Liberty Spark, our process discovery solution, led to an enhanced and improved user experience.