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The Swim Lane diagram is one of several business process mapping tools companies can use to visualise workflows, clarify roles, and improve efficiency. Find out how it’s drawbacks make it less effective than UPN used by Liberty Spark.

Balancing digital innovation with the diverse needs of social housing tenants is essential to effective communication

Housing providers want their tenants to be safe, healthy and comfortable in their homes. To achieve this, they need to be proactive in managing and maintaining risk across their housing stock. And this includes damp and mould risk management.

Gain insights on leveraging digital platforms to transform your own public services. Whether you’re a leader in a local council, an IT decision-maker, or a public sector innovator, discover practical steps to modernise citizen engagement in the digital age.

Struggling to build the perfect process map? Our blog outlines how with five easy steps you can build a map to fully capture how your business handles that particular process.

Organisations must ensure their business processes are easy to read to avoid confusion and inefficiency. Inconsistent notation can lead to misinterpretation. Liberty Spark uses Universal Process Notation (UPN) to ensure clarity, making process maps easily understandable for all, preserving knowledge as employees and stakeholders change.

Be part of the conversation shaping the future of local digital governance and explore ground-breaking ideas, like centrally-provided infrastructure and the concept of a ‘local GDS’, which could revolutionise public service delivery.

Our exclusive customer-only live webinar unveiling the latest AI-powered features of Liberty Converse CX.

A blunt axe can cut down a tree, but a sharper blade will lead to far better results. It’s the same in every line of work – the tools we choose are central to the outcome, as well as our overall experience of getting there.