Resources: Get Insights on Automation, Apps and CX

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Cairn Housing Association | Transforming the Tenant Journey
Customer

Cairn Housing Association | Transforming the Tenant Journey

Cairn were trying to tackle tenants’ growing needs to request a service or make a payment, at a time and using a method convenient to them. Disconnected back-office systems were holding Cairn back, and causing their team to use workarounds, which added additional complexity and often resulted in errors or stages being missed

ITV | Responding to digital disruption
Customer

ITV | Responding to digital disruption

In response to the digital disruption ITV were facing, they wanted to implement a large-scale drive for operational excellence. Almost 100 business users were involved in the initial process improvement drive as it was important to keep the team engaged with the project.

Nationwide | Powering mobile banking alerts
Customer

Nationwide | Powering mobile banking alerts

Nationwide’s SMS messaging service sends customers their current account balance and the last five transactions but they wanted to enhance the solution, ensuring greater transparency and control of members’ communications, empowering them to personalise alert preferences.