Resources: Get Insights on Automation, Apps and CX

Discover webCAPTURE: Simple Automation with Govtech Solutions. See how Govtech makes revenues automation easy for councils. Watch the webinar for real-world examples, live demos, and how intelligent automation saves time and improves citizen services.

South Lakes Housing Association uses Liberty Converse to deliver an efficient, streamlined customer experience in social housing

Discover how low-code platforms like Citizen Hub empower UK councils to close the digital skills gap, deliver faster public services, reduce costs, and enhance citizen satisfaction.

Many social housing providers are balancing demands for better tenant engagement and operational improvements to meet compliance requirements. Add tight budgets to the mix and you’re left with little room for innovation. Our infographic show you how you can overcome these challenges. By embracing the power of low-code solutions, you can transform tenant experience, streamline workflows and save money.

Network Rail’s station security processes relied heavily on paper documentation. Transitioning to digital would result in better use of time and resources.

UPN (Universal Process Notation) simplifies business process mapping through easy-to-understand visual diagrams. Unlike paper-based methods, UPN offers a standardized approach that ensures clarity and efficiency. Learn how UPN can transform your process improvement methodologies for better results.

Unsure about RACI? You may have heard the acronym but if you are unsure – read Spark’s guide: What is RACI Responsibility Matrix to learn what it should be used for.

From chatbots and virtual assistants to translation and sentiment analysis, AI has never been more important for boosting productivity, improving customer satisfaction and reducing costs.

Let’s dive into the world of process mapping with flowcharts, their limitations, and some possible process map alternatives to consider. They may therefore seem to be the perfect solution to visually mapping your business processes – but there are challenges to solely relying on them.