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RCHT embarked on an outpatient transformation programme to optimise their referrals and give patients greater control and convenience with their appointments
Digital Transformation continues to be presented as a priority for businesses worldwide. And each year the volume of published content on the subject grows. But if the pressure to digitally transform is such a priority, why isn’t everyone making more progress?
Cloud is transforming organisations the world over, unleashing $1 trillion in value for Fortune 500 companies alone. About 90% of the cloud’s value comes from the innovation, faster time-to-market, resiliency, and cost savings it unleashes. The contact centre — the portal between a business and its customers — is especially poised to reap the benefits of cloud migration.
Financial services CIOs are under the thumb. Ballooning inflation is squeezing them into doing more with less, while tighter regulations are driving a need to deliver positive customer outcomes. And then there’s the build vs. buy question.
Learn the key to effective data integration in contact centres to prevent data silos, boost efficiency and meet growing customer demands.
Putting the power of digital transformation back into the hands of local authorities to enable their digital autonomy
UK Power Networks utilised the power of Liberty Create, our low-code platform, to quickly deliver many successful automated projects, and revolutionised many services for customers.
Netcall’s long-term growth is underpinned by a set of value-based operating principles. These are regularly reviewed and adapted as Netcall develops. They centre on customer focus, innovation, integrity, quality and teamwork.
BPMN has been a popular choice for process mapping professionals as a mapping notation for quite some time, but UPN has become a favourite in recent years. Find out why we use UPN for our process improvement software, Liberty Spark.
