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Many organisations, having adopted advanced technologies like automation RPA, low-code and AI, can fall into the trap of using these technologies in isolation, failing to adequately connect them and use them interactively. This obstructs the key benefits of intelligent automation…
Passionate about providing a better service to its citizens, Tewkesbury Borough Council is focused on identifying digital options for efficiency — through an ongoing service review focused on improving customer experience and back-office processes.
A time and motion study is an evaluative analysis of industrial performance. The goal is to maximise efficiency. Using measurable data when analysing business processes and looking for the improvement spots, helps organisations to standardise their work processes and continuously improve.
With estimated NHS fraud figures topping £1.2bn a year, the risk of inadequate fraud detection is concerning. As newly-formed ICBs take the place of CCGs, health leaders are under the cosh to proactively tackle fraud risk during the transition.
Following the successful service consolidation and implementation of a new Netcall contact centre platform a few years before, the team was eager to harness the full potential of its integrated chatbot technology.
This blog identifies the main reasons for lagging in business process management: lack of standardisation, unclear responsibilities, and poor analytics. It underscores the importance of consistent process mapping, clear role definitions, and robust data analysis to achieve BPM success with Liberty Spark.
Housing Associations are squeezed on budgets and under pressure to comply with stricter social housing regulations, providers need to tick all the boxes for efficiency, tenant experience and regulatory compliance. That means doing more with less. Enter intelligent automation.
Imperial College Healthcare NHS Trust is one of the UK’s largest trusts. With their Central Booking Outpatients, Admissions and Switchboard teams in one building, Imperial needed a contact centre solution that would effectively allow them to manage their patient contacts — delivering an omnichannel digital service.
Tenant Satisfaction Measures (TSMs) aim to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled. They form part of a set of ways, laid out by Government to improve things for people living in social housing.
