Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.
Financial services CIOs are under the thumb. Ballooning inflation is squeezing them into doing more with less, while tighter regulations are driving a need to deliver positive customer outcomes. And then there’s the build vs. buy question.
There’s an awkward truth lurking inside contact centres — where data silos create a headache for data integration.
Putting the power of digital transformation back into the hands of local authorities to enable their digital autonomy
UK Power Networks utilised the power of Liberty Create, our low-code platform, to quickly deliver many successful automated projects, and revolutionised many services for customers.
Netcall’s long-term growth is underpinned by a set of value-based operating principles. These are regularly reviewed and adapted as Netcall develops. They centre on customer focus, innovation, integrity, quality and teamwork.
BPMN has been a popular choice for process mapping professionals as a mapping notation for quite some time, but UPN has become a favourite in recent years. Find out why we use UPN for our process improvement software, Liberty Spark.
Network Rail needed a central place to record information, to bring consistency and enable audit trails. It was crucial to prevent delays caused where projects require access to the track via another property
Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands. The question has turned into one of survival, as a £2.4 billion increase in inflationary costs threatens to push many English councils into bankruptcy.
The need for digitisation in the healthcare system is clear. It can save costs, improve operational efficiencies and cut patient backlogs. NHS England has recognised this need, prioritising national investments — to the 45 least-digitised NHS provider trusts — to help increase the rate of digital transformation across the entire healthcare system.
