Resources: get insights on intelligent automation, apps and CX

From chatbots and virtual assistants to translation and sentiment analysis, AI has never been more important for boosting productivity, improving customer satisfaction and reducing costs.

Let’s dive into the world of process mapping with flowcharts, their limitations, and some possible process map alternatives to consider. They may therefore seem to be the perfect solution to visually mapping your business processes – but there are challenges to solely relying on them.

A business process refers to the series of steps your organisation takes to accomplish a certain goal. When they work well, these actions should reflect the revenue you receive, or your other markers of success. 

Low-code technology can enable councils to achieve more with less. However, be aware that low-code platforms can vary enormously. Choosing one requires extra care. Here are four important questions for councils to ask.

Embrace the power of AI innovation over invention, and let AI help you scale your success. The world’s most successful companies are the ones scaling smartly, not endlessly reinventing.

Hear first-hand Imperial’s vision of creating a single patient service centre (PSC) and how case management in the NHS is streamlining, centralising and standardising its outpatient service.

There has been an increasing number of local authorities declaring effective bankruptcy. Find out how can councils save money and even avoid bankruptcy.

Discover how to tackle the vagueness of RACI that so many of us find so confusing and demonstrate easy ways of digesting the information, especially in large and complex documents. If you need a RACI alternative then read on to discover more. 

 A lack of quality data and insight into services is impacting how local authorities deliver outcomes to citizens. Discover how good and bad savings hinge on the long-term impact and sustainability of the savings measures.