Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.
Digital Transformation continues to be presented as a priority for businesses worldwide. And each year the volume of published content on the subject grows. But if the pressure to digitally transform is such a priority, why isn’t everyone making more progress?
Cloud is transforming organisations the world over, unleashing $1 trillion in value for Fortune 500 companies alone. About 90% of the cloud’s value comes from the innovation, faster time-to-market, resiliency, and cost savings it unleashes. The contact centre — the portal between a business and its customers — is especially poised to reap the benefits of cloud migration.
Financial services CIOs are under the thumb. Ballooning inflation is squeezing them into doing more with less, while tighter regulations are driving a need to deliver positive customer outcomes. And then there’s the build vs. buy question.
There’s an awkward truth lurking inside contact centres — where data silos create a headache for data integration.
Putting the power of digital transformation back into the hands of local authorities to enable their digital autonomy
UK Power Networks utilised the power of Liberty Create, our low-code platform, to quickly deliver many successful automated projects, and revolutionised many services for customers.
Netcall’s long-term growth is underpinned by a set of value-based operating principles. These are regularly reviewed and adapted as Netcall develops. They centre on customer focus, innovation, integrity, quality and teamwork.
BPMN has been a popular choice for process mapping professionals as a mapping notation for quite some time, but UPN has become a favourite in recent years. Find out why we use UPN for our process improvement software, Liberty Spark.
Network Rail needed a central place to record information, to bring consistency and enable audit trails. It was crucial to prevent delays caused where projects require access to the track via another property