Resources: get insights on intelligent automation, apps and CX

Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.

Going Beyond AI or RPA with a Holistic Automation Strategy
Blog Post

Going Beyond AI or RPA with a Holistic Automation Strategy

Many organisations, having adopted advanced technologies like automation RPA, low-code and AI, can fall into the trap of using these technologies in isolation, failing to adequately connect them and use them interactively. This obstructs the key benefits of intelligent automation…

Tewkesbury Council | Planning applications
Customer

Tewkesbury Council | Planning applications

Passionate about providing a better service to its citizens, Tewkesbury Borough Council is focused on identifying digital options for efficiency — through an ongoing service review focused on improving customer experience and back-office processes.

Learn How to Run a Time and Motion Study to Improve Your Business
Blog Post

Learn How to Run a Time and Motion Study to Improve Your Business

A time and motion study is an evaluative analysis of industrial performance. The goal is to maximise efficiency. Using measurable data when analysing business processes and looking for the improvement spots, helps organisations to standardise their work processes and continuously improve.

Tackling NHS Fraud: a 10-point Plan
Blog Post

Tackling NHS Fraud: a 10-point Plan

With estimated NHS fraud figures topping £1.2bn a year, the risk of inadequate fraud detection is concerning. As newly-formed ICBs take the place of CCGs, health leaders are under the cosh to proactively tackle fraud risk during the transition.

Dissolve Housing Sector Headaches with Automation
Blog Post

Dissolve Housing Sector Headaches with Automation

Housing Associations are squeezed on budgets and under pressure to comply with stricter social housing regulations, providers need to tick all the boxes for efficiency, tenant experience and regulatory compliance. That means doing more with less. Enter intelligent automation.

Imperial College Healthcare NHS Trust | Patient-first service
Customer

Imperial College Healthcare NHS Trust | Patient-first service

Imperial College Healthcare NHS Trust is one of the UK’s largest trusts. With their Central Booking Outpatients, Admissions and Switchboard teams in one building, Imperial needed a contact centre solution that would effectively allow them to manage their patient contacts — delivering an omnichannel digital service.

Tenant satisfaction measures explained
Blog Post

Tenant satisfaction measures explained

Tenant Satisfaction Measures (TSMs) aim to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled. They form part of a set of ways, laid out by Government to improve things for people living in social housing.

Why All Public Sector Leaders Need to be Digital Leaders… and Now
Blog Post

Why All Public Sector Leaders Need to be Digital Leaders… and Now

The importance of strong digital leadership in local government is not a new concept but one that’s recently become imperative. ‘Underfunded’ and ‘understaffed’ have long been words synonymous with the public sector, with local authority ‘spending power’ falling and staff numbers have dropped consistently since 1999. It seems we’ve finally hit a crisis point.