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As we stumbled into 2023, the NHS, across the whole of the country was still facing the formidable task of tackling the backlog of patient appointments accumulated during the Covid-19 pandemic at a time of extreme unfunded inflationary pressures.
If Carte Blanche was to benefit from greater clarity and understanding of their processes, they would need to be clear on the current state of the organisation, before they started to make any changes. They used Liberty Skore, our process discovery solution, to embark on this initiative.
Diagnostic tests are pivotal in identifying and addressing medical conditions. So why do many NHS Trusts struggle to meet targets, and what can be done about it?
With increased growth and ambitious targets came growing pains. The HIghlight management team was faced with inefficiencies in cross departmental communications and processes.
Netcall is committed to reducing our environmental impact and enhancing our environmental policy and environmental management systems, to establish and measure improvement in this area.
An easy-to-use, intuitive omnichannel contact centre solution built with your team and customers in mind. Get the lowdown on Liberty Converse’s automation features to support your team and deliver outstanding customer experience.
Working hard to deliver quality customer citizen services, Sevenoaks needed a solution to better support their proactive omnichannel customer service strategy. With a focus on managing rising inbound volumes, their goal was to promote more self-service to improve the customer experience and ease pressure on existing resources.
In a sector where change is constant, staying ahead of the curve is key. Our automation and engagement solutions enable you to innovate fast and deliver better customer experience.
Frontline teams can struggle with everyday issues that should be simple to sort. Tricky problems can also entangle people in the office or colleagues working remotely. In turn, this affects suppliers, customers and other stakeholders.
