Resources: get insights on intelligent automation, apps and CX

Robotic Process Automation (also known as RPA) uses software robots to perform a list of actions to automate a task.

To maintain and grow its position as the assurance and certification partner of choice to the UK rail industry, NCB needed to update existing inefficient IT systems for managing assessment service delivery.

Netcall is proud to be a long-standing partner of the NHS over the last 25 years, transforming communication services, improving access to healthcare, making patient experiences more positive, and optimising operational efficiency. Our commitment has helped the NHS make a difference to patients’ lives.

How do organisations steer their way through a turbulent economy and survive these uncertain times — and help customers withstand ongoing volatility? Customer experience (CX) needs to be prioritised, with those that do focus on CX more likely to thrive.

CX is more important than ever, with 32% of customers around the world reporting they would stop doing business with a brand after just one bad experience. That number increases to just under 50% after several negative experiences. This has made CX the fastest growing priority area for customer care leaders — yet many struggle with how to best meet consumers’ growing demands, with reduced budgets.

Training teams on the importance of business process mapping, and how to do it, can be daunting. Process mapping can be a dry topic, and it may be a challenge to make it more interesting. Liberty Spark, our process improvement solution, is all about making processes easy to understand and accessible for everyone in an organisation.

Amid the rise of challenger banks, traditional financial services institutions have never been under more pressure to deliver the innovative and personalised service conferred by digital transformation. Many institutions struggle with how to achieve results. Low-code development offers an accessible conduit to digital transformation, with a host of other benefits.

Amid budget cuts and a cost-of-living crisis, driven in part by the inflation rate, many already struggling local councils are finding it difficult to persevere with wider community impacts — like creating jobs, building homes, supporting businesses and investing in new infrastructure. So how do local authorities ensure long-term sustainability and cost savings?

Valleys to Coast needed a single case management solution with the flexibility for in-house staff to create and adapt service apps to meet changing tenant needs.