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Contact centres play a pivotal role in modern business operations, directly linking companies to their customers. The dynamic nature of customer service demands a comprehensive approach that goes beyond agent capabilities. This is where low-code application development comes into play.
Artificial Intelligence (AI) is the easiest way to scale up handling large amounts of complex historical data, fast.
The benefits of process automation contact centres are huge and they can transform how businesses interact with customers.
Tenant expectations are evolving all the time. Tenants expect to engage online and Clyde Valley wanted to meet that demand by delivering self-service for key transactional services like complaints, enquiries, repairs and payments.
Discover what makes a good or great customer experience (CX) that delights customers with outstanding customer service.
You’ll find there are many different approaches available, so you may be asking yourself which is best for you? In this article, we explore the simplest form of activity based costing, which will typically suit 80% of uses. Plus, it will get you to an answer far quicker than a more advanced approach.
What is UPN (Universal Process Notation)? In the world of Process Mapping, UPN is a method of mapping that’s easy to understand for the widest audience.
In a bid to make community grants more accessible to its citizens, Newcastle City Council needed a digital-first case management solution that could bridge multiple technologies, automate processes and deliver accurate reporting for compliance.
Watch our 25-minute on demand webinar and learn how University Hospitals Coventry and Warwickshire NHS Trust (UHCW) rapidly implemented our Waiting List Validation solution, achieving immediate tangible benefits
