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Over the last decade, there has been a significant shift in the role that customer service agents play within the contact centre.
As part of their onboarding process, Cielo reviews a client’s current recruitment process, identifies improvement opportunities, aligns with best practice models. The introduction of Liberty Spark, our process discovery solution, led to an enhanced and improved user experience.
Making a real difference across their community, Camden Council has a vision of giving its citizens a great customer experience, with more choice. To build a holistic, connected view of their citizens, they needed a new CRM system to gain insights into the needs of citizens.
Within Legal & General Retail Protection, there’s a strong focus on improving the customer experience – leading to a solution that improved efficiency and customer communication.
As we stumbled into 2023, the NHS, across the whole of the country was still facing the formidable task of tackling the backlog of patient appointments accumulated during the Covid-19 pandemic at a time of extreme unfunded inflationary pressures.
If Carte Blanche was to benefit from greater clarity and understanding of their processes, they would need to be clear on the current state of the organisation, before they started to make any changes. They used Liberty Skore, our process discovery solution, to embark on this initiative.
Diagnostic tests are pivotal in identifying and addressing medical conditions. So why do many NHS Trusts struggle to meet targets, and what can be done about it?
With increased growth and ambitious targets came growing pains. The HIghlight management team was faced with inefficiencies in cross departmental communications and processes.
Netcall is committed to reducing our environmental impact and enhancing our environmental policy and environmental management systems, to establish and measure improvement in this area.
