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With increased growth and ambitious targets came growing pains. The HIghlight management team was faced with inefficiencies in cross departmental communications and processes.
Netcall is committed to reducing our environmental impact and enhancing our environmental policy and environmental management systems, to establish and measure improvement in this area.
An easy-to-use, intuitive omnichannel contact centre solution built with your team and customers in mind. Get the lowdown on Liberty Converse’s automation features to support your team and deliver outstanding customer experience.
Working hard to deliver quality customer citizen services, Sevenoaks needed a solution to better support their proactive omnichannel customer service strategy. With a focus on managing rising inbound volumes, their goal was to promote more self-service to improve the customer experience and ease pressure on existing resources.
In a sector where change is constant, staying ahead of the curve is key. Our automation and engagement solutions enable you to innovate fast and deliver better customer experience.
Frontline teams can struggle with everyday issues that should be simple to sort. Tricky problems can also entangle people in the office or colleagues working remotely. In turn, this affects suppliers, customers and other stakeholders.
The Government’s cancellation of the northern leg of HS2 is highly controversial. But could the diversion of billions of pounds into new projects provide an opportunity for some businesses to regroup and retool?
The Trust needed a modern, efficient and sustainable digital solution that would improve interactions — by creating more capacity for patient self-service — provide a better patient experience and optimise productivity.
In today’s fast-paced digital landscape, great customer experience has become a pivotal factor in the success of businesses across industries. To meet the growing demands of customers, companies are constantly searching for innovative ways to streamline their operations and enhance their interactions with clients.