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Download the presentations featured in our recent housing webinar with Change Network and Clyde Valley Housing Association, and find out how you can design truly tenant focused responsive and reliable repairs services, and how digital solutions can help.
Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.
With all the privacy controls already in place to ensure adherence to the regulations, but with very manual processes – managed across emails, forms and excel spreadsheets and other disparate systems, the Data Protection Officer (DPO) wanted to reduce complexity, enforce a consistent process and reduce the compliance impact on workloads across the business.
Delivering good customer service in the utilities sector has become more challenging as many people struggle with the cost of living. But, technology can help brands to become more empathetic and improve customer experience.
Could utilities get better at supporting vulnerable customers? Greater collaboration could take services to the next level. And the technology needed already exists…
90% of outpatient appointments require some form of diagnostic test, so any delay in these tests can lead to postponed treatments. This impacts patient outcomes. Against the backdrop of waiting lists of 7.6 million, diagnostic performance emerges as a critical concern.
This article explores the challenges of rental income collection, how technology can help and the indispensable features of effective automated income management.
To optimise the outpatient pathway in the NHS, it is crucial to focus on solutions that streamline communication, empower patients and ultimately improve the overall healthcare experience. By implementing innovative technology and tools, hospitals can better manage referrals, appointment bookings and post-appointment support.
Digital transformation is changing every industry and insurance is no different. Learn how to use AI in the insurance industry to enhance the customer experience.
