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A Broken Patient Communication Journey
Blog Post

A Broken Patient Communication Journey

In his latest blog post, John Clarke discusses the vicious circle when it comes to handling patient communication in the NHS and how making more effective use of the data that Trusts hold about patients holds the key to breaking the chain.

As-Is vs To-Be – Where Do You Start?
Blog Post

As-Is vs To-Be – Where Do You Start?

Whatever the reason for mapping processes, it’s essential to be clear on whether you start by mapping the As-Is or the To-Be process. In this blog we’ll explore the difference between As-Is and To-Be, providing a guide to help you to get started.

What is Operational Excellence?
Blog Post

What is Operational Excellence?

Operational excellence is a philosophy that focuses on problem-solving for constant, continuous improvement. We’ve talked about the importance of constant process improvement for your business in the past. It helps you both adjust to changing times and the availability of new tools. You can grow as a business whilst avoiding losing out on more revenue.