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This article explores the challenges of rental income collection, how technology can help and the indispensable features of effective automated income management.

To optimise the outpatient pathway in the NHS, it is crucial to focus on solutions that streamline communication, empower patients and ultimately improve the overall healthcare experience. By implementing innovative technology and tools, hospitals can better manage referrals, appointment bookings and post-appointment support.

Which technologies should UK insurers focus on – to get the greatest payback and transform the customer experience? Four big opportunities stand out.

Explore the vital link between process mapping and the assignment of roles and responsibilities within an organisation.

Low-code development doesn’t require a deep understanding of programming. Instead, you can build apps, interfaces and workflows using visual drag-and-drop tools, rapid prototyping and reusing existing code.

A partnership of three NHS Trusts in South London embarked on a New Models of Care pilot in order to improve the experience of children and young people requiring inpatient placements in Mental Health Services.

For nearly 15 years, local authorities have had to face and manage the twin challenges of decreased funding while demand for statutory services increases (the services they are legally required to provide).

The reason why we focus so heavily on assigning roles and responsibilities in Spark is that if it’s not done properly, organisations suffer. It is important to assign roles and responsibilities to ensure there is a clear structure for business processes.

Would UK insurers succeed in a penalty shoot-out – or blast the ball into the crowd? With customer service, you get few chances to win. Technology can be on your side or work against you.