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A partnership of three NHS Trusts in South London embarked on a New Models of Care pilot in order to improve the experience of children and young people requiring inpatient placements in Mental Health Services.
For nearly 15 years, local authorities have had to face and manage the twin challenges of decreased funding while demand for statutory services increases (the services they are legally required to provide).
Would UK insurers succeed in a penalty shoot-out – or blast the ball into the crowd? With customer service, you get few chances to win. Technology can be on your side or work against you.
What does your tech say about you? With a sprinkle of innovation, it’s possible for organisations to change perceptions and experiences overnight – from slow and awkward, to agile and relevant.
Are insurance companies fully engaging with Gen Z? Although these ‘digital natives’ adore their tech, it’s vital to offer human empathy and other qualities as part of their customer experience in the claims process
Key housing leaders came together for the first of our Change Network series of events, to discuss top advancements and strategies in the housing sector. Their goal: to shed light on critical aspects of customer engagement, service design and implementation.
Imagine a patient eagerly awaiting their appointment with a specialist, consumed by anxiety and uncertainty. Here’s why waiting well is so important for patients.
Delivering case management efficiency and streamlined service delivery of welfare rights, through digital autonomy.
Comparing no-code tools to the capabilities of Liberty Create, our low-code platform, are like comparing apples with oranges. They really are different solutions, aimed at solving different problems.