Our Customers: Improving Experiences, Every Day

South Hams District Council wanted to address bottlenecks by automating and improving elements of processes and workflows. The used Liberty RPA for faster more efficient working.

South Lakes Housing Association uses Liberty Converse to deliver an efficient, streamlined customer experience in social housing

Network Rail’s station security processes relied heavily on paper documentation. Transitioning to digital would result in better use of time and resources.

Maximising digital automation in channel shift, to free up resource for reassignment into recovery. Find out how Kirklees council’s digital transformation has help them hit incredible targets.

Ocasa Homes was founded in 2018 and rapidly expanded to 80 staff, they needed to document processes to centralise crucial information.

Wakefield Metropolitan District Council needed to reduce its operating costs and improve service delivery, whilst freeing up staff to focus on debt recovery. Wakefield chose Govtech to help deliver these objectives and the subsequent digital transformation in Revenues & Benefits is still paying dividends.

Global employee benefits and engagement partner, Pluxee UK, had built an extensive process documentation library which was very difficult to maintain due to consumption of resource.

Salford’s Revenues Service identified operational challenges that needed to be addressed to clear a backlog, improve recovery rates and free up staff.

NHS Highland were keen to implement a way to validate patients on their waiting lists and prioritise patients in order of urgency.