What is RACI?
Unsure about RACI? You may have heard the acronym but if you are unsure – read Spark’s guide: What is RACI Responsibility Matrix to learn what it should be used for.
Our commitment
Environmental sustainability is important to us. Netcall’s long-term growth is underpinned by a set of value-based operating principles. These have regularly been reviewed and adapted as Netcall has developed. They centre on customer focus, innovation, integrity, quality and teamwork. The culture of Netcall is characterised by these values.
They are communicated widely including within the competency framework, which sets out how we want our colleagues to work within Netcall, and promoted throughout the organisation by managers in their daily work.
Netcall is committed to reducing our environmental impact and enhancing our environmental policy and environmental management systems to establish and measure improvement in this area.
Netcall is at the start of its journey to measure and improve its impact on the environment. The business is committed to working towards “carbon-neutral” status with an ambition to be carbon-neutral by the end of 2026.
During the financial year, Netcall has measured and is voluntarily reporting its Scope 1 and Scope 2 emissions. These have reduced by 31% to 46 tons of carbon dioxide equivalent tCO2e – tonnes (t) of carbon dioxide (CO2) equivalent (e) (‘tCO2e’) (FY20: 67 tCO2e).
Scope 1
Covers direct emissions from owned or controlled sources.
Scope 2
Covers indirect emissions from the generation of purchased electricity, steam, heating and cooling consumed by a reporting company.
Scope 3
Covers direct emissions from owned or controlled so Netcall plans to measure scope 3 emissions which cover indirect emissions that occur in a company’s value chain, and establish science-based targets to provide a path to reduce emissions to net zero in the next financial year.
