Northumbrian Water | Making Customer Payments Easy
Northumbrian Water wanted to explore if low-code could help them deliver a payment application solution quickly and see how much volume could they redirect from their call centre.
Boost performance in rail, utilities and construction
In a sector where change is constant, staying ahead of the curve is key. Our automation and engagement solutions enable you to innovate fast and deliver better customer experience.
Request / job management
Requesting and tracking jobs can be messy.
Navigating multiple disconnected systems results in reliance on spreadsheets, fiddly manual processes and constant re-keying of data.
With the Liberty platform you can create the process uniquely suited to your needs – then iterate and refine as often as you need to.
Unify contact channels
The availability of more channels should be a good thing for customers and your business.
With Liberty platform, you can bring all your channels together in one centralised platform – letting data flow seamlessly between systems.
Virtual inspection
Engineering and maintenance site visits are costly and gathering inspection data can be challenging.
Virtual inspections provide a fast, effective way to carry out inspection tasks, using photographic evidence to ensure compliance with safety standards.
Seamless complaint handling
Any customer or user making a complaint wants to be able to submit their case, receive immediate acknowledgement and get a swift resolution.
With Liberty you can create and automate purpose built processes – keeping complainants in the loop with progress updates.
Manage contractor works
Maintaining visibility of activities and managing compliance can involve multiple systems and can become a complex and time consuming business.
With Liberty, slick and seamless processes can be built, automated and rapidly adapted as circumstances require.
Transform digital delivery
Traditional software delivery can be problematic. It takes a long time, it’s complex and development is expensive. And there’s a growing queue of changes to keep pace with business needs.
Liberty unites business and IT, to accelerate digital initiatives and foster collaboration.
