Six examples for rail & transportation
In a sector where change is constant, staying ahead of the curve is key. Our automation and engagement solutions enable you to innovate fast and deliver better customer experience.
Requesting and tracking jobs can be messy.
Navigating multiple disconnected systems results in reliance on spreadsheets, fiddly manual processes and constant re-keying of data.
With the Liberty platform you can create the process uniquely suited to your needs – then iterate and refine as often as you need to.
The availability of more channels should be a good thing for customers and your business.
With Liberty platform, you can bring all your channels together in one centralised platform – letting data flow seamlessly between systems.
Engineering and maintenance site visits are costly and gathering inspection data can be challenging.
Virtual inspections provide a fast, effective way to carry out inspection tasks, using photographic evidence to ensure compliance with safety standards.
Any customer or user making a complaint wants to be able to submit their case, receive immediate acknowledgement and get a swift resolution.
With Liberty you can create and automate purpose built processes – keeping complainants in the loop with progress updates.
Maintaining visibility of activities and managing compliance can involve multiple systems and can become a complex and time consuming business.
With Liberty, slick and seamless processes can be built, automated and rapidly adapted as circumstances require.
Traditional software delivery can be problematic. It takes a long time, it’s complex and development is expensive. And there’s a growing queue of changes to keep pace with business needs.
Liberty unites business and IT, to accelerate digital initiatives and foster collaboration.
“We said to Netcall, “Here’s our process. Build a prototype and show us what we can do. You’ve got two weeks.” And they did!”
Anand Patel
Head of Technology & Innovation, Network Rail
AI-powered automation & engagement platform. Make HUGE transformational change. Fast.
East Midlands Railway (EMR), is a train operating company with a vision to drive the East Midlands towards a brighter future. Their contact centre system was becoming outdated and close to the end of its licence. They wanted to access functionality to help the contact centre team to combat high call volumes and abandon rates, to smooth out customer journeys and improve the service that they provided.
Northumbrian Water wanted to explore if low-code could help them deliver a payment application solution quickly and see how much volume could they redirect from their call centre.
The Lean Improvement Team are tasked with up-skilling and empowering employees to consistently achieve better business results. As 60% of their time was spent administering the process and arranging assessment appointments, they needed a more efficient, effective way to collaborate with teams across the organisation.
