Digital interaction
Provide customers with choice and convenience. Enable smooth and satisfying conversations across chat, email, text and social media on any device.
savings by reducing the volume of licensing for Croydon Council. 15 people trained on the platform and 600 users.
saved in finances over 18 months at Tewkesbury Council. Extending to licencing, planning, cemetery, mapping and member services
cashable licence fee savings over five years for Newcastle City Council, plus 2,100 administration hours saved
Citizen demands are increasing, and you must do more with less money. You may also have an inadequate digital infrastructure. Liberty has helped Councils all over the UK to digitally transform without the expense of a significant change project. We can help you, too.
Rationalise your applications for instant year-on-year cost savings.
Give your citizens unparalleled service through digital engagement channels.
Empower your teams and remove mundane tasks that slow them down.
Launch digital services faster and cheaper – keeping up with the latest innovations.
Connect data and bring structure to unwieldy IT projects with ongoing cashable savings.
Transform to your speed and priorities. We’ll work with you to fit your timelines and budgets.
Provide customers with choice and convenience. Enable smooth and satisfying conversations across chat, email, text and social media on any device.
Have all the tools your team needs at their fingertips – in one place. You’ll streamline workflow, improve productivity and boost the customer experience.
Make digital self-service easy for your customers – with chatbots that can offer relevant, meaningful and personalised help, right away.
Can AI ever get out of control – and present serious risks? You can relax with Netcall. We’ve got you covered in the important areas, such as data compliance, reliability and security.
Accelerate your digital transformation journey without the high associated costs. Build meaningful citizen experiences and enable your staff to use connected workflows, data, and AI-powered processes.
“Citizen Hub has given us the ability to build new solutions at pace. I’ve never felt so excited and empowered about saying to customers within the local authority that yes, we can do this now!”
Paul Doney
ICT Manager Digital Solutions, Newcastle City Council
“The power is in our hands and we are free from suppliers’ timescales and costs to make the specific changes that we want.”
Henry Ascoli
Digital Customer Experience and Website Manager, Waverley Borough Council
“Citizen Hub is future-flexible and also provides an opportunity for us to upskill several team members. Plus, the beauty of the AppShare means we can share applications with other councils, making development faster than we could ever have imagined.”
Lee Gallagher
Customer Services & Digital Transformation Manager, Hertsmere Borough Council
“We are always looking at ways to continually improve how we deliver services to our customers – along with balancing service improvements with cost and efficiency. With the support provided by Netcall through their mentoring package, we have been able to build a framework for future success.”
Rachael Felts
Customer Services and Engagement Manager, District of Harborough
Our capabilities are evolving at speed, enhanced by a growing partner eco system that includes niche specialists and global advisory firms.