Councils can unlock digital agility
Balancing demands for efficient service delivery with tight budget constraints, while maintaining high standards, is a constant challenge for local authorities. This often leaves little room for innovation or service improvement.
Our infographic shows you how councils can overcome these challenges and embrace low-code solutions, transforming digital services to save money, increase efficiencies and enhance citizen experience.
Open the infographic now to see the full picture:
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Like other district councils, there was a hesitancy around moving to online services, but this digital team is helping the council grow its confidence. Their goal is to use customer intelligence to drive digital engagement and grow its digital relationship with residents.
Hertsmere’s team wanted to provide online customer accounts to track case progress, enable interaction digitally as well as over the phone. Low-code provided them end-to-end delivery and moved them from a paper-based system, to completely paper-free systems.
The councils wanted to remove departmental silos and enable an agile workforce to work from anywhere. To effectively automate services and prioritise workloads, they needed a single integrated platform to host all customer requests, perform complex case management and operate workflows.