Councils can unlock digital agility
Balancing demands for efficient service delivery with tight budget constraints, while maintaining high standards, is a constant challenge for local authorities. This often leaves little room for innovation or service improvement.
Our infographic shows you how councils can overcome these challenges and embrace low-code solutions, transforming digital services to save money, increase efficiencies and enhance citizen experience.
Open the infographic now to see the full picture:
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To support their inclusivity and choice goals, Waverley wanted to provide several easy options for residents to contact the council. With limited resources and budget constraints, they needed a flexible solution that would allow for further development using existing internal resources.
Blackburn had to rapidly adjust their customer experience approach – delivering more online services, they needed to harness the full power of our omnichannel contact centre to reduce pressure on staff and enhance customer experience
Ashfield District Council’s digital transformation team aspires to make every service available to residents online. Serving four distinct community areas, they’re an ambitious and enterprising council with a clear vision.