Resources: Get Insights on Automation, Apps and CX

Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.

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24 June
Housing 2025
Event

Housing 2025

We’re excited to be part of Housing 2025 in Manchester, where the sector’s most important conversations about the future of housing take place.

18 June
Hertsmere Council
Delivering Digital Solutions for Tomorrow’s Councils
Event

Delivering Digital Solutions for Tomorrow’s Councils

Join fellow local government professionals for an insightful and interactive event focused on delivering digital solutions. This is your opportunity to connect with peers, learn from solutions experts and gain practical strategies to enhance efficiency in your council.

How to Create a Process Library
Blog Post

How to Create a Process Library

Processes are valuable assets that describe how a business works. To avoid endlessly wasting time and money redoing what has already been done, all businesses should have a live process library that’s easy to use and easy to access for everyone. This blog will show you the steps on how to create a process library.

On Demand
How UK Councils Are Building Exceptional Connected Digital Services
Event

How UK Councils Are Building Exceptional Connected Digital Services

Through practical examples and demonstrations, we illustrate how Citizen Hub’s robust integration capabilities can help you speed up digital transformation without the need to replace existing systems. Streamline workflows across departments, connect fragmented data silos, and deliver an outstanding end-to-end citizen experience while reducing costs

Housing Innovation: The Big Conversations Shaping the Future of Social Housing Repairs and Data
Blog Post

Housing Innovation: The Big Conversations Shaping the Future of Social Housing Repairs and Data

When it comes to housing innovation, it’s clear the sector is undergoing a fundamental shift. The ongoing challenges of rising demand, financial pressures, regulatory compliance and digital expectations have accelerated the need for smarter, data-driven approaches. What stands out is how technology, automation and better use of social housing data are no longer just ‘nice-to-haves’. They are essential to delivering efficient, tenant-focused services.

The Cost of Poor Process Management  
Blog Post

The Cost of Poor Process Management  

What is the cost of poor process management? It means you don’t know how your organisation is working and it won’t get better by itself. Here are the hidden and not-so-hidden costs of poor process management and how to fix them.