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Whatever the reason for mapping processes, it’s essential to be clear on whether you start by mapping the As-Is or the To-Be process. In this blog we’ll explore the difference between As-Is and To-Be, providing a guide to help you to get started.
Operational excellence is a philosophy that focuses on problem-solving for constant, continuous improvement. We’ve talked about the importance of constant process improvement for your business in the past. It helps you both adjust to changing times and the availability of new tools. You can grow as a business whilst avoiding losing out on more revenue.
Highlighting key themes like AI and data in social housing, this blog offers key takeaways and insights from multiple sources on how to enhance service delivery, streamline operations and improve tenant satisfaction.
Are you looking for an alternative to Tibco Nimbus? As a well-established business process management tool Nimbus has been around for over two decades and used by businesses globally.
As utilities companies deliver on their Net Zero strategies, significant challenges lie ahead. However, versatile technology can help to speed business transition and support customer engagement in a new era.
“Get everything you need via our new app” – the invitation sounds delightfully simple. But do vulnerable customers feel marginalised? And what’s the best way for utilities companies to meet their needs with excellent customer service?
Is it possible for utilities companies to pursue digital-first customer service – while also providing empathetic support for people struggling with the cost of living? Fortunately, there’s a way to meet both objectives.
Can Transport East’s ambitious participants achieve their 2050 goals in a smarter way? The simple answer is Yes. Business-ready AI and other technologies can help you to accelerate projects, save money and deliver better outcomes.
Mapping processes is a vital way of keeping your organisation healthy and ahead of the game. The method that you use will make all the difference, changing this from a one-off painful exercise, to a way of working that brings instant and long term benefits for everyone.