Netcall plc, a public limited company registered in England with company number 1812912 whose registered office is at Suite 203, Bedford Heights, Brickhill Drive, Bedford, UK MK41 7PH (“We”), are committed to protecting and respecting your privacy.
This policy (together with our terms of website use and any other documents referred to in those terms) sets out the basis on which any personal data we collect from you, or that you provide to us, for Service, Applications, and Platforms, will be processed by us as a data controller, our subsidiaries, our ultimate holding company and its subsidiaries.
When Netcall processes personal data providing services as a Data Processor acting on instructions from a Data Controller, the basis for processing and obligations will be determined by the Data Controller.
Please read the following carefully to understand our approach to collecting, using and disposing of your personal data.
For the purpose of the data protection legislation the data controller is Netcall of Suite 203, Bedford Heights, Brickhill Drive, Bedford, UK MK41 7PH.
We have appointed a Data Protection Officer (DPO) and they can be contacted at gdpr@netcall.com
We may collect and process the following data about you:
IP address
We may collect information about the device you use to interact with us, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertising partners. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see the information on the use of cookies.
Call Recordings
We record telephone calls for quality monitoring and to help us improve products and services. When a call is recorded we collect a recording of the conversation and your telephone number. You may request that your call isn’t recorded. In this situation, you will need to contact us either in writing or by email or we will make a call from a non-recorded phone.
Personal data processed when acting under instructions from a Data Controller
Netcall may process other types of personal data when providing services as a Data Processor acting under the instructions of a Data Controller. Obligations and rights will be determined by the Data Controller and agreed by the data subject prior to use.
Where we store your personal data
The data that we collect from you may be transferred to, and processed at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We have contracts in place with our suppliers which are intended to prevent them from doing anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and all applicable legal requirements.
All information you provide to us is stored on our systems. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will endeavour to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
Under the data protection legislation there are a number of different methods that permit us to use (or ‘process’) your personal information. One of those methods is called ‘legitimate interests’ which means that we can process your personal information if:
When we use this basis to process your personal data we have conducted a legitimate interest assessment to ensure that such processing isn’t overridden by your rights or interests.
If you do not want us to use your data in this way, please ensure that the “comments” panel of our online enquiry forms includes such confirmation or you can use our preference centre: https://engage.netcall.com/Unsubscribe-page.html
Where there is a legal requirement regarding your personal data, we will comply with that requirement. In the absence of any legal requirement we will only retain your personal data for so long as it is necessary for the purposes for which it was collected. Then we will delete or de-personalise it.
We will try to ensure our communications are relevant to you and tailored to your interest. However you are free to opt out at any time. Details of how to unsubscribe will be clearly shown at the bottom of every message or you can access this here: https://engage.netcall.com/Unsubscribepage.html
Disclosing your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
We will not share your personal data with third parties so that they can use that data for marketing purposes.
Your rights
You can exercise your right to prevent such processing by informing us of your wishes using the “comments” panel of the forms we use to collect your data or you can use our preference centre. You can also exercise the right at any time by contacting us at gdpr@netcall.com.
You have the right to request a copy of the personal data that we hold on you and you may contact us at gdpr@netcall.com for this. We also want to make sure that your personal data is up to date and accurate, you may ask us to correct or remove your personal data if you think it is inaccurate.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Children
We do not intend to process any data from children and ask that you do not supply such data to us. If you believe that any such data has been supplied to us then we ask that an appropriate parent or guardian contact us immediately so that we can remove such information from our records.
Access to information
The data protection legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the data protection legislation.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to gdpr@netcall.com or by post to: Data Protection Officer, Netcall, Suite 203, Bedford Heights, Brickhill Drive, Bedford, UK MK41 7PH.
Netcall’s EU Data Protection Representative is Oakwood Technologies BV, Tour & Taxis, Havenlaan 86C, Box 204, 1000 Brussels, Belgium.
