A Typical Process Workshop Agenda
Process workshops are an important tool for anyone running any type of process management projects. Here are Netcall’s top tips to creating a great process workshop agenda.
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First – what is a process? A process is a set of activities or tasks that are carried out to deliver an outcome. For most organisations, that outcome is usually tied to revenue.
The number of activities described or the outcome achieved can be completely individual to any organisation or person. While some processes are pretty similar, it’s always worth talking through them first, to make sure that they are accurate.
Learning how to run a process mapping workshop is a great way to quickly capture, understand and improve processes. It brings people together, aligns them and provides a fantastic opportunity to generate new ideas.
Process mapping workshops are brilliant for generating conversations and collaboration. They should be structured. You need to guide the conversation to ensure you get the desired outcome. For this, you need a process framework or notation that’s easy to use and guides the conversation. Don’t try to do too much at once. Think carefully about which process you’re going to map.
UPN, or Universal Process Notation, uses symbols to describe business processes in a universal way. It is the simplest format of process mapping, quick to learn and straightforward to read. Business process notations, such as UPN and BPMN, are standardised methods of mapping business processes in a visual form.
We map business processes to understand how any work is done in an organisation. We use diagrams to show how the work and data flows through an organisation. It’s a great way to understand complicated processes because we can look at them visually. UPN saves you time, engages your team and stakeholders and creates a long-lasting legacy that everyone can collaborate on.
Process workshops are an important tool for anyone running any type of process management projects. Here are Netcall’s top tips to creating a great process workshop agenda.
The ultimate process mapping guide. Want to learn how to get started? This guide covers everything from process maps to continuous improvement
Learn how to run a process mapping workshop with our easy to use guide full of tips, tricks and a clear plan to follow before, during and after the workshop
Looking for an alternative to business process modelling notation – BPMN? There are some exciting alternatives available. In this blog we explore some of the options.