Unlock the Potential of Generative AI with Liberty AI

Enhance user experiences, elevate customer satisfaction and streamline operational workflows with Liberty AI. Safely, securely and cost-effectively unlock the potential of generative and agentic AI with Liberty – an enterprise-grade solution in a unified platform that empowers your business to innovate and scale.

Design, automate and optimise processes with generative AI

From automating conversations to enhancing human interactions and driving intelligent workflows, Liberty AI provides the tools to design, automate and optimise processes for maximum impact. Liberty seamlessly integrates AI capabilities across the platform, enabling the rapid and secure deployment of generative AI, agentic AI, natural language processing and machine learning.

With over a decade of experience in AI-driven solutions, Liberty AI can help demystify the hype around AI and deliver practical, intelligent solutions that drive real results.

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Assist your teams

Get straight to work and use AI to augment your teams’ talents, automate intelligently and create meaningful experiences for employees, customers and stakeholders.

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Always stay in control

Always stay in control. Rely on safeguards for data protection, reliable technology and robust security – it’s all locked in with the Liberty platform.

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Accelerate processes

Create seamless workflows, deliver friction-free processes and enable faster, better decision-making. Combine automation with AI to transform work and increase productivity.

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Optimise customer experiences

Empower customers and teams to resolve enquiries faster with digitally-fluent experiences. Simplify journeys for customers and optimise contact centres with intelligent automation.

Organisations using Liberty AI

Explore what Liberty AI can do for you

Liberty AI simplifies the challenge of managing multiple vendors, unlocking AI’s full potential through a single platform that integrates customer experience, automation and rapid application development. One platform, endless possibilities.

See how Liberty AI scales with your needs

Your teams know the issues – and AI lets them create answers to a host of business challenges.

Sector level benefits of Liberty

Healthcare

Healthcare

Find out why 75% of NHS Trusts and Boards rely on Netcall. Put simply, we’ll enable you to achieve your NHS organisation’s goals faster.

Local Government

Local Government

We’re enabling councils to improve services for citizens while making dramatic savings.

Housing

Housing

With Netcall, housing providers can resolve issues faster, access valuable reports in real-time and save your staff from mundane tasks.

Retail & Consumer Goods

Retail & Consumer Goods

Netcall is at the cutting of edge of innovation for retail and consumer goods. Work with us to connect stores, customers and contact centres with a single platform.

Financial Services

Financial Services

Netcall enables leading banks and other financial services brands to become more agile in a highly-competitive space.

Insurance

Insurance

Netcall helps insurance companies to transform how they manage policy servicing, claims, new business and customer engagement.

Rail & Construction

Rail & Construction

We work with some of the UK’s largest field services organisations, understanding their complex challenges and finding robust solutions.

Liberty AI – use-cases

Build machine learning models

Tap into your vast data assets and gain richer, bias-free insights by using machine learning (ML) models that can predict future outcomes.

Deploy pre-trained ML models

Use standardised off-the-shelf ML models to handle sentiment analysis, entity extraction, key-phrase extraction and other areas of innovation.

Create AI-powered bots

Take the pressure off your customer contact centre team and improve customer satisfaction. Use intelligent bots to support and manage interactions and resolve routine questions.

Use voice recognition and NLP

Revolutionise omni-channel contact, boosting efficiency, personalisation and satisfaction through AI-powered interactions with natural language processing (NLP) and large language models.

Turn assets into actionable data

Use computer vision and optical character recognition to deliver robust and intelligent automation. Extract information from images and documents – enhancing efficiency, accuracy and decision-making.

HTB

“We’re using the AI capabilities of the Liberty platform to make sure service levels are kept really high and, ultimately, to help identify and look after those customers who need us most.”

Ed Eaves

Head of Savings Operations, Hampshire Trust Bank

Liberty AI works well with…

Process improvement

Process improvement

Bring processes to life and reap the rewards. Now it’s faster and easier to map and evolve your processes. Achieve a wealth of business benefits beyond compliance – and accelerate your transformation.

Contact centre solutions

Contact centre solutions

For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse. Create contact centre experiences that your teams and customers will value. Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with the essential tools for exceptional service.

Robotic Process Automation

Robotic Process Automation

Automate smarter and free up your talent. With intelligent Robotic Process Automation (RPA), you can streamline your processes and boost efficiency. Liberate your people to use their talents better by releasing them from time-consuming, mundane, repetitive tasks.

Intelligent Document Processing

Intelligent Document Processing

Automate and optimise your document workflows to redefine your processes, saving significant resource time and money, with Liberty IDP, our AI-driven Intelligent Document Processing software.

You might also be interested in…

Agentic Frameworks Using AI in the Liberty Platform 

Agentic Frameworks Using AI in the Liberty Platform 

Liberty Platform integrates agentic frameworks and AI to automate workflows and make intelligent decisions. Its tools, such as Liberty Converse CX, Liberty Create, and Liberty RPA, enhance customer engagement, empower app development, and streamline processes. This seamless platform helps businesses adapt and thrive in the automation era.

Liberty AI