Ditch spreadsheets and use our intuitive tools to save hours of admin. Optimise your staffing, scheduling and overall operational efficiency.
Save time and effort with our easy-to-use, scalable and dependable tools:
Actively deliver cost savings while boosting employee and customer satisfaction
Drive staffing, scheduling and overall operational efficiency
Ensure compliance through data-driven decision-making
Optimise staffing levels to meet customer demand while avoiding overstaffing by accurately predicting call volumes and workloads.
Efficiently schedule your team based on their skills, interactions, and work-life balance preferences.
Track team adherence, monitor call queues, and adjust real-time staffing to maintain service levels.
Integrate Workforce Management with other contact centre technologies like Quality Management and Speech Analytics to improve agent performance.
“Customers just want an answer. They don’t want to be read a script. We route their calls directly to the department and provide a comfort message. This makes sense because our team are professionals, not just call centre agents. However, you still need discipline on how well a call is handled – how soon it is answered, and the nature of the call – and the [Liberty Converse] system allows us to manage this.”
Ross McQueen
Customer Services Manager, Blackburn with Darwen Borough Council
If you want to discuss Workforce Management and your specific needs further, get in touch with one of our specialists, who will be happy to help.
Netcall enables leading banks and other financial services brands to become more agile in a highly-competitive space. Find out how to keep your team and customers better connected.
For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse CX. Create contact centre experiences that your teams and customers will value. Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with the essential tools for exceptional service.
We work with housing providers to streamline, automate and enhance services. With Netcall, you can resolve issues faster, access valuable reports in real-time and save your staff from mundane tasks.
Have all the tools your team needs at their fingertips – in one place. You’ll streamline workflow, improve productivity and boost the customer experience.
