Create great employee experiences and deliver exceptional service efficiently. Our Workforce Engagement Management (WEM) tools will give you the advantage.
Liberty’s AI-powered Workforce Engagement Management tools will empower your team to excel. You’ll elevate the customer experience and reduce operational costs at the same time.
Ensure that teams have intuitive tools and resources to handle customer interactions efficiently.
Optimise staffing schedules to fit customer contact patterns and employees’ work/life preferences.
Effectively monitor quality assurance processes to ensure your team hits service standards.
Create a positive workplace and support your people while improving their efficiency.
We offer the core components of any good WEM software that will get you the results you need and make informed decisions without any gimmicks or fuss.
“The agent dashboard is a game changer for our team – everyone knows what’s happening, and it’s improved their work lives. It’s now easy for us to make changes ourselves, which was impossible before. Our agents can now deliver their best service and they are also empowered to suggest new additions to enhance our delivery to customers even more.”
Nara Burne
Business Change Manager – Customer Experience, East Midlands Railway
If you want to find out more about Liberty Converse’s WEM capability, contact us now
Customer preferences and new technologies are evolving at speed. Find out how your brand can stay relevant and accessible, meeting the needs of every customer. We’ll show you intuitive tools and how AI can make the difference.
Have all the tools your team needs at their fingertips – in one place. You’ll streamline workflow, improve productivity and boost the customer experience.
Easily create and send surveys through digital and voice channels to capture, analyse and evaluate customer feedback.
Get your customers to the right place, first time, without delay. Simply combine IVR scripts, menus, routing and options to create smoother experiences.
