AI Voice interaction: Give every caller a standout service

When it comes to housing innovation, it’s clear the sector is undergoing a fundamental shift. The ongoing challenges of rising demand, financial pressures, regulatory compliance and digital expectations have accelerated the need for smarter, data-driven approaches. What stands out is how technology, automation and better use of social housing data are no longer just ‘nice-to-haves’. They are essential to delivering efficient, tenant-focused services.

What is the cost of poor process management? It means you don’t know how your organisation is working and it won’t get better by itself. Here are the hidden and not-so-hidden costs of poor process management and how to fix them.

Join us for a webinar that will explore the challenges facing local authorities in NI and will highlight examples from the rest of the UK of how councils are addressing these challenges using Intelligent Automation

Customer onboarding is a key component of any successful customer relationship, and it helps your customer service team navigate through their daily tasks, as your customer has a clear understanding of what is possible.