Boost customer satisfaction with excellent call quality, intelligent routing and customisable voice options.
Liberty Converse uses AI to streamline your contact centre operations and provide an all-in-one interface. It quickly directs customers to the right team members, understands their reasons for calling, and routes them across all communication channels for prompt service.
Link your customers’ contact channels, such as web messaging, messaging apps, interactions with team members, AI-powered chatbots and voicebots.
Enable seamless transition between human and bot assistance through voice and online channels such as speech-enabled IVR and web messaging.
Route calls to skilled team members using caller info, IVR choices and business hours for better experience.
Avoid rules and menu hassles. Our no-code, omnichannel CX designer makes creating IVR flows and interactions easy.
Activate the callback feature to reduce wait times, benefit customers and alleviate staff pressure.
Improve your services by collecting customer preferences through post-call surveys and call recordings. Train your team accordingly.
Integrate our desktop with top CRMs for efficient access to customer information, interactions and context, enabling faster enquiry resolution.
Seamlessly route complex enquiries from digital channels to the most qualified team members, with conversation history attached.
AI Virtual Assistant
Skills-based routing
Priority routing
Time-of-day routing
Voicemail routing
Incoming call whisper
IVR with Script Designer
IVR scheduling
Self-service prompts
Text-to-speech and speech recognition
In-queue and estimated wait time
Callback service
CTI screen pop
Post-call surveys
CRM integrations
Microsoft Teams integration
Agent desktop
Contact database
Softphone
Call recording
At-home agent capabilities
Agent scripting
ACD with Call Distribution
“On a typical day, by lunchtime, our Outpatients Team answers 575 calls and only had 10 abandoned calls. We are immensely proud of the consistent 95% average call waiting time and the low abandonment rate. Their performance is amazing because we have the tech to monitor and adjust at all times and the agents are free to get on with helping patients.”
John Wintour-Pittom
Head of Operations for Trust Telecom, Imperial College Healthcare NHS Trust
Liberty Converse integrates with Microsoft Teams and delivers unparalleled teamwork, collaboration and communication in your contact centre.
Find out how we can make your contact centre the best it can be with all the voice interaction features you need for great communication.
Upcoming changes include new procurement regulations, evolving vendor relationships, rising customer expectations, and growing AI impacts. Vendors will need to adapt to these changes if they want to maintain being successful in 2025.
People are constantly double-checking work in organisations, and it can feel like a real waste of time. Often this is purely due to poor or overly complicated documentation that is difficult to read and understand. It might be a good idea however to verify what exactly needs to be checked for regulatory reasons and understand the recommended guidelines for this.
On Demand
Discover webCAPTURE: Simple Automation with Govtech Solutions. See how Govtech makes revenues automation easy for councils. Watch the webinar for real-world examples, live demos, and how intelligent automation saves time and improves citizen services.
In the face of rising costs and increasing customer dissatisfaction, it’s crucial for utility providers to embrace digital solutions and enhance their customer service. Can tech put utilities back on top for customer centricity?
