Have all the tools your team needs at their fingertips – in one place. You’ll streamline workflow, improve productivity and boost the customer experience.
Connect with customers across any channel and retain context when they switch. Boost productivity by managing multiple interactions and voice calls simultaneously, and enhance your team’s satisfaction with all tools in one place.
Provide exceptional customer service across any channel, including SMS, live chat, email and social media.
Enable supervisors and advisors to monitor, guide, and manage interactions using one interface, whether working from the office or home.
Integrate with any telecoms provider or Microsoft Teams for the most up-to-date voice collaboration for a great employee and customer experience.
The Liberty Converse omnichannel workspace manages customer contacts via one easy-to-use interface.
“We’ve found Converse to be exactly what it said on the tin. It’s been really intuitive and simple to use.”
Mark Partridge
Head of Student Information Service and Student Records and Enrolment, University of Hertfordshire
Contact management
Voicemail management
Activity history
Transfers between team members
Conference calls
Customised tabs
Supervisor admin
Workforce management
Feel free to get in touch to ask anything about Liberty Converse. We’re here to help and ensure you get all the information you need to make the right decision.
Netcall enables leading banks and other financial services brands to become more agile in a highly-competitive space. Find out how to keep your team and customers better connected.
Ditch spreadsheets and use our intuitive tools to save hours of admin. Optimise your staffing, scheduling and overall operational efficiency.
Provide customers with choice and convenience. Enable smooth and satisfying conversations across chat, email, text and social media on any device.
For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse CX. Create contact centre experiences that your teams and customers will value. Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with the essential tools for exceptional service.
