Easily create and send surveys through digital and voice channels to capture, analyse and evaluate customer feedback.
Liberty Converse can transform feedback into actionable insights to improve your services and deepen customer loyalty. You’ll find fresh ways to deliver a superior customer experience across your communication channels. You can:
Flag broader issues and help other departments improve their performance
Enable quick issue resolution and personalised interactions
Gather honest feedback from customers through their channel of choice
Use fast and simple IVR surveys to capture valuable caller metadata for insightful follow-up easily.
Gather actionable feedback through simple chatbot, chat, email or SMS surveys immediately after every interaction.
Get a complete understanding of your customers’ experiences, needs and perceptions to find opportunities for improvement.
Connect customer feedback with the respective team members to provide instant feedback on how they handled the customer’s query.
“99% of customer feedback is extremely positive because we can call them back within a couple of hours, so our customers are very happy.”
Ross McQueen
Customer Services Manager, Blackburn with Darwen Borough Council
If you have questions about Liberty Converse features and functionality, contact us for a no-obligation discussion.
Let’s dive into the world of process mapping with flowcharts, their limitations, and some possible process map alternatives to consider. They may therefore seem to be the perfect solution to visually mapping your business processes – but there are challenges to solely relying on them.
A business process refers to the series of steps your organisation takes to accomplish a certain goal. When they work well, these actions should reflect the revenue you receive, or your other markers of success.
Low-code platforms can deliver a rapid return on investment for councils. Find out what are the best way to accelerate time-to-value like in the case of Tewkesbury Borough Council.
Low-code technology can enable councils to achieve more with less. However, be aware that low-code platforms can vary enormously. Choosing one requires extra care. Here are four important questions for councils to ask.
