Easily create and send surveys through digital and voice channels to capture, analyse and evaluate customer feedback.
Liberty Converse can transform feedback into actionable insights to improve your services and deepen customer loyalty. You’ll find fresh ways to deliver a superior customer experience across your communication channels. You can:
Flag broader issues and help other departments improve their performance
Enable quick issue resolution and personalised interactions
Gather honest feedback from customers through their channel of choice
Use fast and simple IVR surveys to capture valuable caller metadata for insightful follow-up easily.
Gather actionable feedback through simple chatbot, chat, email or SMS surveys immediately after every interaction.
Get a complete understanding of your customers’ experiences, needs and perceptions to find opportunities for improvement.
Connect customer feedback with the respective team members to provide instant feedback on how they handled the customer’s query.
“99% of customer feedback is extremely positive because we can call them back within a couple of hours, so our customers are very happy.”
Ross McQueen
Customer Services Manager, Blackburn with Darwen Borough Council
If you have questions about Liberty Converse features and functionality, contact us for a no-obligation discussion.
Imperial College Healthcare NHS Trust is upgrading its Patient Service Centre to enable greater patient choice. The Trust is upgrading to Converse CX, Netcall’s cloud-based contact centre solution that connects data, systems, teams and communication channels.
27 January
The Brewery, London, UK
We’re delighted to be to be at this invite-only event that takes place in January in the heart of London -which brings together the full insurance ecosystem to explore the transformative potential technology will have on the insurance market.
This blog will explore the importance of process mapping and improvement in Quality Improvement, why the NHS needs it, and how tools like Netcall’s Liberty Spark can facilitate these improvements.
In this blog, we will give you some tips on what to consider when choosing the right housing management system. We’ll also discuss whether a housing management system is the right choice for your business and what the other options might be.
