Improve Insight with Customer Satisfaction Surveys

Easily create and send surveys through digital and voice channels to capture, analyse and evaluate customer feedback.

Uncover trends and opportunities to boost customer loyalty

Liberty Converse can transform feedback into actionable insights to improve your services and deepen customer loyalty. You’ll find fresh ways to deliver a superior customer experience across your communication channels. You can:

Flag broader issues and help other departments improve their performance

Enable quick issue resolution and personalised interactions

Gather honest feedback from customers through their channel of choice

Deliver CSAT surveys via voice, chat, SMS, or email

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IVR feedback

Use fast and simple IVR surveys to capture valuable caller metadata for insightful follow-up easily.

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Digital surveys

Gather actionable feedback through simple chatbot, chat, email or SMS surveys immediately after every interaction.

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Feedback analysis

Get a complete understanding of your customers’ experiences, needs and perceptions to find opportunities for improvement.

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Coaching information

Connect customer feedback with the respective team members to provide instant feedback on how they handled the customer’s query.

Blackburn with Darwen Borough Council

“99% of customer feedback is extremely positive because we can call them back within a couple of hours, so our customers are very happy.”

Ross McQueen

Customer Services Manager, Blackburn with Darwen Borough Council

Essential tools for smarter customer engagement

Liberty Converse brings together AI, omnichannel engagement and workforce productivity tools to help organisations deliver seamless customer experiences while empowering agents and optimising operations. Explore the key features in more detail below.

Conversational AI Chatbots

Intelligent chatbots that automate routine enquiries and reduce agent workload.

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Voicebots & IVR

Voice‑enabled self‑service that guides customers efficiently and resolves common requests without agent involvement.

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Intelligent Routing

AI‑driven routing that ensures customers reach the best agent or service based on context, skills and priorities.

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AI Virtual Agents

Agentic virtual agents that handle complex tasks autonomously, delivering seamless self‑service 24/7.

AI Agent Assist

Real‑time AI support that helps agents with suggestions, summaries and next‑best actions to boost speed and accuracy.

Omnichannel Engagement

Unify voice and messaging channels so customers can interact how they choose.

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Unified Workspace

A single workspace that brings all customer context and interaction tools together for seamless handling.

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Workforce Management

Plan, forecast and schedule your team with precision so you’re staffed right for every demand spike.

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Workforce Engagement Management

Optimise team performance and compliance to boost productivity.

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Agent Productivity

Streamline agent workflows and accelerate handling with tools that reduce manual tasks and friction.

Unified Agent Desktop

A single, intuitive agent interface that brings all interactions and tools together for faster, smoother handling.

PCI-Payments

Enable secure, PCI‑compliant payments within interactions to protect data and ease transaction handling.

Turn feedback into better experiences

If you’d like to see how customer feedback and survey tools can help you capture insights, improve service and close the loop on customer sentiment, get in touch and we’ll help you explore the right approach for your organisation.

See it in action Explore Liberty Converse

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