Enable complete collaboration with managers, supervisors, agents and customers with Liberty Converse for Microsoft Teams.
Enable complete collaboration across your teams with Liberty Converse, our leading contact centre solution. Integrated with Microsoft Teams, Liberty Converse delivers unparalleled teamwork and communication in your contact centre.
Perfect for today’s hybrid and remote contact centre teams, Liberty Converse empowers you to communicate effectively from anywhere.
Stay on top of dynamic situations and customer expectations effortlessly while agents confidently engage customers, backed by peers and managers.
Access voice and digital channel support, plus intelligent call and chatbot routing with Liberty Converse and Microsoft Teams.
Craft extraordinary agent and customer experiences with all the essential tools at your fingertips!
Communicate freely wherever you’re based
Complete visibility of team and conversations
Uninterrupted agent and customer engagement
Team engagement and support from peers and managers
Certified to Microsoft exacting standards, Liberty Converse for Microsoft Teams provides the quality and compliance you need for your technology choices.
Boost agent efficiency – seamlessly connect with the entire organisation through Microsoft Teams calls and messages within the Liberty Converse contact centre app.
Enhance customer and agent experiences – achieve fast first-call resolution and reduced handling time.
Access from anywhere – enjoy incredible collaboration and teamwork, whether working from home or the office.
Netcall has been a Gold Microsoft Partner for over 13 years. As Liberty Converse is Microsoft Teams certified, you can boost your team’s productivity and dramatically improve customer experience performance.
Spot agent status instantly within the app.
Tailored performance evaluations with contact recording.
Organise effortlessly in your Microsoft Teams shared workspace.
Master channel management, snippets, interaction history, wrap-up codes, and reporting.
Create precise reports for timely decisions and performance monitoring.
Customisable IVR menus, advanced speech recognition, web assistants, and chatbots.
Slash call abandons and match reply calls with agent availability.
Unite your team, keep them motivated and delight your customers with Liberty Converse for Microsoft Teams. Collaboration at its best. Contact us for a demo.
Frustrated with relying on external resources for technical developments on tasks which they didn’t deem to be particularly challenging, with results slower and not always in line with their requirements, HTB felt they could build and manage the systems they needed better themselves.
The BBC Studios team needed to deliver multiple projects which meant they needed to be able to quickly add and configure new contact queues, using a centralised ACD (Automated call distributor) platform enabling them to operate within tight timescales.
Enhancing customer experience (CX) has always been high on the agenda for the multi-award winning car park operator. And they didn’t let the impact of this unexpected event throw their contact centre into chaos.
East Dunbartonshire Council had an ambitious digital plan and an objective to streamline contact points for both residents and staff
