Unlock the potential of AI to enhance customer experiences by enabling faster, personalised and more relevant interactions.
As customer expectations keep rising, organisations must deliver faster resolutions to enquiries, streamline digital interactions and optimise efficiency. Contact centre teams need tools that enhance productivity and allow them to do a great job. Netcall’s Liberty platform provides artificial intelligence that makes the difference. Our omni-channel contact centre capabilities are infused with powerful AI to transform customer experiences and elevate team performance.
Leverage AI to provide quicker query resolutions for customers. AI-powered bots can help you find answers, leading to greater customer satisfaction and loyalty.
Use AI conversational messaging and omni-channel support. You’ll provide seamless and consistent experiences across channels, from chat and email to social media and voice calls.
Use our AI in low-code application development and robotic process automation to automate routine tasks, saving money and freeing up your team for more complex interactions.
The Liberty platform uses business-ready AI to enable customers to resolve problems themselves, quickly and easily. This frees up your contact centre team to focus on providing a great customer experience. AI can harness insights from customer interactions to identify opportunities for proactive care and management.
“I honestly don’t know how we would have coped without Liberty RPA. We wouldn’t have been able to deal with the re-seating until the regulations were announced – now, with the robot, we can prepare for the future without spending a lot of money.”
Stefan Esselens
Chief Technology and Innovation Officer, Sportpaleis Group
AI-powered bots and quick query resolutions result in happier customers who receive faster support.
Automating routine tasks through RPA and low-code applications reduces operational costs and increases efficiency.
AI assistance makes your team’s roles more satisfying and productive, as they can solve complex issues more easily.
Our platform enables you to provide consistent experiences across channels, enhancing your brand’s reputation and loyalty.
Gain valuable insights into customer behaviour and agent performance. Use AI for advanced analytics to enable smarter, data-driven decision-making.
See how user-friendly, AI-driven tools deliver seamless and friction-free experiences
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Highlighting key themes like AI and data in social housing, this blog offers key takeaways and insights from multiple sources on how to enhance service delivery, streamline operations and improve tenant satisfaction.
