Drive both front-end engagement and back-office delivery. Automate self-service, augment human interactions and streamline service delivery with the power of business-ready Generative AI.
Business-ready AI at yours and your customers’ fingertips. Ready to deploy, ready to deliver meaningful experiences and ready to reduce cost and increase capacity.
Delivering exceptional customer experiences is more than just optimising customer touchpoints. It involves rethinking service delivery from front-end interactions to back-office operations. The power of Liberty AI in a unified transformation platform gives you the power to automate where possible and augment human capabilities where needed.
Utilise AI capabilities to enable faster, more accurate responses to minimise wait times and improve overall satisfaction.
Automate and eliminate time-consuming manual tasks – allowing humans to focus on activities that drive relationship and satisfaction.
Effective AI / human collaboration to better handle complex or sensitive enquiries to increase productivity and maintain a human touch.
Simplify safe and responsible deployment of business-ready AI capabilities in a single platform – scale without compromise.
The Liberty platform uses business-ready AI to enable customers to resolve problems themselves, quickly and easily. This frees up your contact centre team to focus on providing a great customer experience. AI can harness insights from customer interactions to identify opportunities for proactive care and management.
“Liberty Converse has enabled us to make the big jump forward that we were aiming for. It’s given us greater flexibility and freed us from the limitations of desk phones. The biggest advantage has been the ability to integrate with our CRM – meaning that everything is now centralised and works together more smoothly.”
Michael Beagin
Operations Support Officer, ForHousing
AI-powered bots and quick query resolutions result in happier customers who receive faster support.
Automating routine tasks through RPA and low-code applications reduces operational costs and increases efficiency.
AI assistance makes your team’s roles more satisfying and productive, as they can solve complex issues more easily.
Our platform enables you to provide consistent experiences across channels, enhancing your brand’s reputation and loyalty.
Gain valuable insights into customer behaviour and agent performance. Use AI for advanced analytics to enable smarter, data-driven decision-making.
See how user-friendly, AI-driven tools deliver seamless and friction-free experiences
Forever Foundry is a leading creative low-code and AI Agency, helping businesses evolve through human-centred design and digital innovation. Netcall is thrilled to welcome them as strategic partners.
Business leaders across all industries are turning to AI as the silver bullet to drive greater efficiency, reduce costs, and secure a competitive advantage. Find out why AI is more than a tick-box activity
With the first year of annual reporting on the Tenant Satisfaction Measures (TSM) Standard complete, all results are expected to be published in Autumn 2024. And if those that have been published over the summer by some councils are anything to go by, many housing providers will be facing a wake-up call.
Highlighting key themes like AI and data in social housing, this blog offers key takeaways and insights from multiple sources on how to enhance service delivery, streamline operations and improve tenant satisfaction.
