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Patient Solutions
Supporting your patient engagement journey

​Transform patient interactions

Improving patient care while maximising resources and reducing your costs is a goal we share. Streamlining and automating processes that currently take up a great deal of time and effort from your staff makes sense. It makes a huge difference.

Award winning solutions

We’ve worked in partnership with healthcare providers for over 20 years. Their feedback allows us to develop award winning solutions tailored to you.

Reduce did not attends (DNAs), track against the 18-week pathway, manage peak traffic and automate your self-service options for a truly seamless patient experience.

Deliver significant savings and improve patient contact.
75% of NHS Acute Trusts already do

Discover the Operator Suite for Health

Frontdesk operator services

Efficiently utilise your operators’ time. Automatically route callers to the correct person or department. Reduce waiting times and free staff for more complex tasks. Realise higher patient satisfaction through reduced queue times and less frustration. Save staff time and boost performance.

Deliver great patient experience

Access a 360° view of your patients’ information and interaction history via a single screen. Minimise time and labour intensive activities. Automate process for areas like GP referral, patient complaints, patient discharge and patient transfers.

University Hospital of North Staffordshire save an estimated £1m per year

Watch our video case study

Appointment management

Send out timely reminders to patients through their preferred channel and improve your appointment attendance rates. In turn, significantly reduce did not attends (DNAs). Reutilise newly available appointments to other patients. Reduce waiting times and save the Hospital’s valuable resources.

Handle multichannel interactions

Blend inbound patient contact, including email, voice and web chat into a universal queue. Where appropriate a skilled advisor will always processes the patient. Customisable rules ensure queue times are controlled and call backs are initiated to reduce waiting times.

Driving positive digital change in the NHS
Sustainability and Transformation Plans

Read our research report to learn more

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Begin the conversation with us today 0330 333 6100

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