Using a seamless end-to-end works approval system built in low-code for a major renovation project
The challenge
Liverpool Street Station, the busiest station in the UK with 80.4 million journeys, is set to undergo a major transformation. This transformation is part of a £1.5 billion regeneration project for Network Rail, aimed at addressing chronic accessibility, capacity, and overcrowding issues. The project will enhance London’s status as a world-class city by creating a vibrant, inclusive, and green landmark destination.
Netcall and its electronic Risk Assessment Methodology Statement (eRAMS) application is making a key contribution to this transformation.
Netcall has developed the eRAMS application to streamline the approval process for work requests at Liverpool Street Station. Prior to the eRAMS application, the process for getting approval for booking maintenance engineers was cumbersome, arduous and lacked transparency. It was difficult for everyone using it: clients requesting work, contractors carrying out work and assessors tracking requests.
The eRAMS application was built on Liberty Create, our low-code platform, to aid rapid development and iteratation.
“eRAMS has provided Network Rail with a platform that enables transparency for all the system users, slashed application times and enabled prompt outputs. The system does all the checking, ensuring our front-line teams have up to date information to allow safe access to our premises. Our business colleagues have a tool that gives them insight into progress and ownership of the status of their applications, with system reminders when updates are required.”
Peter Hurst
London Liverpool Street Shift Station Manager, Network Rail
The solution
“The eRAMS application has been a game-changer for Liverpool
Street Station. It has not only streamlined the approval process but also
provided transparency for all users of the system. The application has reduced the time taken to approve an eRAMS request from hours to just 20 minutes.”
Peter Hurst
London Liverpool Street Shift Station Manager, Network Rail
The result
The collaboration between Network Rail and Netcall, and the implementation of the eRAMS application, is playing a crucial role in enhancing the station’s operations and passenger experience.
Carrying out complex building transformation works and minimising disruption to passengers and operations is made possible by streamlining necessary safety and compliance processes to reduce delays.
Find out how Network Rail have used Liberty platform to develop a digital RAMS application, build a central record of information, bring consistency and enable audit trails in maintenance of the rail infrastructure and to build a Product Acceptance Process.
Impact
Streamlining
decision making
Compliance guarantee
ensured Health & Safety standards
Hours to 20 minutes
reduced time taken to approve eRAMS requests
Here’s how you can implement a large-scale drive for operational excellence.
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