Transforming Patient Engagement with Technology: A Winning Partnership

“I am absolutely thrilled that we won the HTN – Health Tech News Award for Partnership of the Year alongside our fabulous partners e18 Innovation and Netcall for our Waiting List Validation and Robotic Process Automation of responses. This has been an amazing project which has allowed us to communicate easily with our patients to understand their health requirements and to process the responses automatically without additional administrative burden on our fantastic staff.”

Donna Steeles

Assistant Director, Performance and Improvement, University Hospitals Sussex Foundation Trust

“This recognition underscores how innovation can address critical challenges like waiting list validation in the NHS. Through our collaboration with University Hospitals Sussex and Netcall, we’ve automated a previously time-consuming and labour-intensive process. By streamlining waiting list validation, we’ve improved efficiency and enhanced patient communication, ensuring faster and more accurate care delivery. This is a testament to what technology-driven partnerships can achieve in modern healthcare.”

Louise Wall

CEO, e18 Innovation

“This partnership is a prime example of how innovation and collaboration can drive meaningful change in healthcare. By combining our technology with the expertise of University Hospitals Sussex and e18 Innovation, we’ve created a workflow that not only streamlines processes but also enhances patient engagement and satisfaction. Through their continued efforts to innovate and improve patient communication and validation processes, the University Hospital Sussex is leading the way in utilising automation to reduce their waiting lists and provide better care to the region’s patients.”

John Clarke

Head of Client Solutions – Health, Netcall