News
9th December 2024
Netcall and University Hospitals Sussex Foundation Trust Celebrate Award Win at Health Tech Awards.
Netcall, in collaboration with University Hospitals Sussex Foundation Trust and e18 Innovation, was honoured with the Partnership of the Year award at the Health Tech Awards 2024 on 10th October. This recognition underscores the innovative efforts of the organisations in supporting NHS Trusts in enhancing patient care through technology.
The award-winning partnership focused on implementing Netcall’s Waiting List Validation solution. This cutting-edge system automates the process of contacting patients who are waiting for their first appointment and validates the need for that appointment easily, without the need for an administrative army. This significantly improves operational efficiency and patient communication, setting a new standard for NHS Trusts.
Utilising a multi-channel approach, reminders are sent via SMS, email and letters equipped with QR codes for easy response. Intelligent automation, powered by e18 Innovation, manages patient replies and ensures that all data is seamlessly integrated back into the Trust’s patient administration system.
The results have been remarkable. The initiative achieved over an 80% response rate from patients and successfully removed more than 13% of individuals who no longer wished to remain on the waiting lists. This transformative approach has saved the trust over 266 hours per week in manual data entry, allowing staff to focus more on patient care.
News flash!
Shortlisted in HSJ Partnership Awards 2025
9th December 2025
Netcall, e18 innovation and University Hospitals Sussex Foundation Trust are shortlisted in HSJ Partnership Awards 2025 for transforming outpatient pathways – Using automation to support waiting list validation, in the category of Patient engagement and experience initiative of the year. The awards will take place at a Ceremony on Thursday 20th March 2025 at Evolution London.
“I am absolutely thrilled that we won the HTN – Health Tech News Award for Partnership of the Year alongside our fabulous partners e18 Innovation and Netcall for our Waiting List Validation and Robotic Process Automation of responses. This has been an amazing project which has allowed us to communicate easily with our patients to understand their health requirements and to process the responses automatically without additional administrative burden on our fantastic staff.”
Donna Steeles
Assistant Director, Performance and Improvement, University Hospitals Sussex Foundation Trust
“This recognition underscores how innovation can address critical challenges like waiting list validation in the NHS. Through our collaboration with University Hospitals Sussex and Netcall, we’ve automated a previously time-consuming and labour-intensive process. By streamlining waiting list validation, we’ve improved efficiency and enhanced patient communication, ensuring faster and more accurate care delivery. This is a testament to what technology-driven partnerships can achieve in modern healthcare.”
Louise Wall
CEO, e18 Innovation
“This partnership is a prime example of how innovation and collaboration can drive meaningful change in healthcare. By combining our technology with the expertise of University Hospitals Sussex and e18 Innovation, we’ve created a workflow that not only streamlines processes but also enhances patient engagement and satisfaction. Through their continued efforts to innovate and improve patient communication and validation processes, the University Hospital Sussex is leading the way in utilising automation to reduce their waiting lists and provide better care to the region’s patients.”
John Clarke
Head of Client Solutions – Health, Netcall
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