News
28th March 2024
It is with great excitement that we announce Newcastle City Council (NCC) and Netcall have been shortlisted in the Digital Transformation category of the 2024 MJ Awards. The awards shine a light on digital innovation projects that have led to the successful transformation of either a service, department or organisation.
Within the Digital Transformation category, shortlisted projects have demonstrated a clear focus on innovation and a digital approach to organisational transformation. Judges were specifically looking at how innovative digital use has resulted in clear evidence of cost savings or efficiency gains. NCC proved worthy of a coveted place on the Digital Transformation shortlist and will attend the official awards ceremony, to be held on 21st June 2024.
Newcastle City Council’s digital approach to organisational transformation, facilitated by Netcall’s innovative solutions, has revolutionised local government services, structure, strategy and culture. Through simplification, automation and integration, NCC achieved tangible benefits, including cost savings, efficiency gains and enhanced citizen and employee experiences, ultimately leading to a more responsive, agile, and citizen-centric local government.
“We’re thrilled to be named finalist, with our partner Netcall, in the Digital Transformation category in the MJ Awards 2024. Our team has been hard at work driving our digital transformation journey to streamline operations, improve customer experience and increase efficiencies. Recognition by the MJ Awards affirms our commitment to enhancing digital service through application rationalisation.”
Paul Doney
ICT Manager Digital Solutions, Newcastle City Council
All winners will be announced during the awards ceremony at Park Plaza, Westminster Bridge in London on 21st June 2024. The 2024 awards judging panel was once again made up of a diverse range of highly influential and respected figures in local government across the UK.
The full list of nominees for the 2024 MJ Awards can be viewed on Meet the finalists – The MJ Achievement Awards 2024 (mjawards.co.uk).
To address the demands of a rapidly expanding customer base, ATS Euromaster (ATSE), the British affiliate of the European tyre and maintenance service provider Euromaster, has joined forces with Netcall.
Netcall’s Liberty AI harnesses the power of machine learning (ML) to leverage powerful data insights, enabling organisations to speed up response times, increase efficiencies and boost CX.
Empower your local authority team to deliver great citizen services with a citizen portal that drives faster transformation.
Discover our low-code application development platform that includes citizen relationship tools and case management – out of the box.
Read about our other council customers and how they’re improving services quickly and cost-effectively.
