News
6th March 2024
In August 2023, the National Federation of ALMOs highlighted a growing challenge for housing providers: rent arrears soaring to over £60 million. In response to this pressing issue, a sophisticated software solution has been developed by Netcall aimed at empowering housing providers to effectively manage tenant arrears and rent collection.
Rent-IQ® is designed to analyse rent payment patterns. By harnessing the power of advanced algorithms, this intuitive and powerful software solution studies tenant payment behaviours, identifies emerging trends and predicts which tenants are at risk of falling behind on their payments. This predictive insight equips income collection staff with the knowledge they need to take proactive measures and prevent payment issues before they escalate.
Tailored to address income collection challenges, Rent-IQ offers a range of features:
“Housing providers can now take proactive steps to address tenant arrears and collections, which ultimately fosters financial stability for their business and their tenants. Netcall developed this innovative solution specifically for the housing sector to address complex challenges and drive meaningful outcomes.”
Mark Gannon
Client Solutions Director
Rent-IQ is available on Netcall’s, user-friendly, AI-enhanced intelligent automation and customer engagement Liberty platform, that lets you transform at speed. You can automate processes, streamline workflows and make managing tasks and customer engagement easier, quicker and more productive.
Find out more about Rent-IQ and how it can help you take control of tenant arrears and income collections today.
In today’s increasingly digital world, the importance of digital inclusion cannot be overstated, especially in social housing. With approximately 4 million adults in the UK living offline, the digital divide poses significant challenges for tenants who may struggle to access essential services and community resources.
Ocasa Homes was founded in 2018 and rapidly expanded to 80 staff, they needed to document processes to centralise crucial information.
26 November
Webinar
Get expert advice on how to gain a true 360-degree view of your tenants – ensuring their homes meet high standards — while actively listening to tenant feedback as you improve services.
The social housing sector is facing an unprecedented wave of regulatory reform, with new laws and guidelines aimed at improving tenant satisfaction, safety and operational transparency. find out how tech can help you navigate through these changes
Take control of tenant arrears and income collections today.
