News

Netcall acquires process improvement provider, Skore

23rd January 2024

The latest acquisition supports Netcall’s goal to help customers deliver significant change, fast

We are delighted to announce the acquisition of Skore Labs Limited (“Skore”), a Portsmouth-based process improvement platform provider.

The acquisition will enable Netcall to expand its digital transformation offering to customers, making Netcall’s Liberty Suite a unique one-stop shop for mapping, analysing and automating processes and customer engagement, blending low-code, RPA, process mapping and analysis, contact centre and AI solutions.

The Skore platform allows people to easily map and analyse processes to drive improvements and innovation within any organisation. Teams can build a sustainable and engaging process library that underpins any transformation throughout the organisation. The Skore platform features in the Capterra Shortlist^TM ranking for Business Process Management in 2023.

Skore customers include Ashford Borough Council, Cielo, Holland & Barrett, Iris Group, Northrop Grumman and University College London NHS Trust. According to Forrester’s 2023 Global Digital Process Automation Survey results “organisations remain committed to process improvement, with over half (56%) of them considering it a strategic investment and 71% still reporting end-to-end automation as a primary driver.”

Netcall plan to leverage AI capabilities within its Liberty platform to make it easier to map and automate optimised processes, faster than ever. Introducing Skore to Liberty customers will benefit in a number of areas:

• Quickly and intuitively map any organisational processes and then rapidly build them in Liberty
• Analyse process costs to identify tangible efficiencies and savings to enable the best use of resources
• Collaborate on process mapping in real time and benefit from joining a thriving community of Liberty users sharing knowledge and industry best practice
• See a holistic view of how processes are executed, making it easier to demonstrate compliance and identify potential risks and areas for improvement
• Gain control over processes, resources and overall business operations with a structured framework for continuous improvement and adaptability
• Gain access to industry-specific process templates, best practice process libraries and benchmarking solutions to shortcut the process improvement journey

In joining with Netcall, Skore customers will, therefore, be able to continue to enhance their process improvement journey and open up the opportunities of the wider Liberty platform and the community of like-minded organisations to collaborate and share best practice with.

“We are delighted to bring Skore into Liberty platform and business process discovery and optimisation to our toolkit. Like our other Liberty solutions, it’s intuitive and easy to use and anyone in the business can get involved in mapping and improving processes – it’s a perfect fit with the Netcall ethos. We believe this will give our customers the opportunity to drive process excellence across the whole organisation, to meet changing customer expectations.”

James Ormondroyd

Chief Executive Officer, Netcall

“Our mission at Skore is to empower teams to rapidly identify process problems and continuously improve at scale. By joining forces with Netcall our customers can now leverage the power of Liberty platform to build solutions, streamline and automate processes faster than ever. With so many synergies that will benefit both our partners and customers, we’re really excited for this next stage in our journey. The team at Skore see this as the next logical step in achieving our vision of empowering everyone within an organisation to improve processes.”

Craig Willis

Chief Executive Officer, Skore