13th February 2025
Amillan Limited, a leading UK managed services provider, is pleased to announce a strategic partnership with Netcall, a UK-based enterprise software company specialising in digital transformation solutions that help organisations to streamline operations and enhance customer interactions with its Liberty Platform.
This collaboration aims to leverage Amillan’s expertise to implement, manage, and enhance Netcall’s Liberty cloud contact centre solution, which is enhanced with advanced AI capabilities.
The partnership will enable businesses to transform their customer service operations by integrating AI-driven solutions, ensuring more efficient and personalised customer interactions. Amillan’s professional services will play a crucial role in deploying, optimising, and managing the Liberty Platform, helping organisations achieve seamless and effective communication with their customers.
“We are thrilled to partner with Netcall to bring their innovative cloud contact centre solution, Liberty Converse, to our clients. By combining our professional services with Netcall’s cutting-edge technology, we can deliver exceptional customer experiences and drive significant operational improvements.”
Kevin Lee
Sales Director, Amillan
For businesses, this partnership between Amillan Limited and Netcall signifies a transformative leap in customer service capabilities. Amillan’s expertise in implementing advanced contact centre solutions with AI and Robotic Process Automation (RPA) will ensure seamless integration and optimisation of Netcall’s omnichannel contact centre.
This collaboration will enable businesses to achieve operational efficiency, scalability, and enhanced customer interactions. With comprehensive support from Amillan’s professional services, organisations can deliver personalised, efficient customer service and adapt to evolving customer demands with ease.
“This partnership with Amillan Limited marks a significant milestone for Netcall. Amillan’s expertise in professional services will be instrumental in ensuring the successful implementation and adoption of our Liberty Platform. Together, we are committed to empowering businesses with AI-enhanced contact centre solutions that elevate customer engagement to new heights.“
Clare Rafferty
Head of Partnership, Netcall
Amillan Limited is a managed services provider specialising in the implementation and optimisation of advanced technology solutions. Committed to excellence and customer satisfaction, Amillan helps organisations achieve their strategic goals through innovative and effective services. For more information, visit Amillan Limited’s website. Our team of experienced professionals provides proactive 24/7 monitoring, maintenance, and support, enabling clients to concentrate on their core business activities.
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Upcoming changes include new procurement regulations, evolving vendor relationships, rising customer expectations, and growing AI impacts. Vendors will need to adapt to these changes if they want to maintain being successful in 2025.
Keep up with regular news from Netcall – you’ll hear about cut-through process automation and communications solutions to help you achieve your business goals faster.
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