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Netcall has been named one of the Financial Times Best Employers 2025, ranking 275th out of 500 companies across the UK.

Local councils face a financial crisis due to underfunding and rising costs. Discover how automation can revolutionise revenue collection, enhance efficiency, and improve citizen services. Learn how proactive solutions can help councils stay afloat and support communities.

Banks and insurers have heavily digitised customer channels, prioritising front-end services. To meet customer expectations, back-end processes must also be optimised using AI and automation, enhancing efficiency, reducing costs, and improving customer and employee satisfaction.

Netcall is excited to announce our partnership with Analyze Consulting, a leading business management consultancy specialising in strategic advisory, process optimisation and change leadership.

Amillan Limited, a leading UK managed services provider, is pleased to announce a strategic partnership with Netcall, a UK-based enterprise software company specialising in digital transformation solutions that help organisations to streamline operations and enhance customer interactions with its Liberty Platform.

Imperial College Healthcare NHS Trust is upgrading its Patient Service Centre to enable greater patient choice. The Trust is upgrading to Converse CX, Netcall’s cloud-based contact centre solution that connects data, systems, teams and communication channels.

Upcoming changes include new procurement regulations, evolving vendor relationships, rising customer expectations, and growing AI impacts. Vendors will need to adapt to these changes if they want to maintain being successful in 2025.

In the face of rising costs and increasing customer dissatisfaction, it’s crucial for utility providers to embrace digital solutions and enhance their customer service. Can tech put utilities back on top for customer centricity?

As CIOs get ready to take on AI in 2025, Richard Farrell, CIO of Netcall, shares the top AI trends and priorities that must be addressed in the year ahead to ensure successful adoption.